[Resolved]  Reliance Mutual Fund — Missing investment

Hi,

With reference to your mail dated 27/01/10. I would like to request a refund of the amount without further delay.
As mentioned earlier in the mail dated 14/01/10, I do not have am acknowledgement slip.
The only proof of the investment is the bank statement which indicates the debit from my account for the said investment.

If you prefer, I will be glad to FAX / MAIL or HAND DELIVER the copy or even the actual BANK STATEMENT.

Kindly revert at the earliest as this is seriously starting to cause a concern.

Regards,
Pushkar.


On Sat, Feb 6, 2010 at 12:10 PM, RMF Customer Care <[protected]@reliancemutual.com> wrote:


Dear Investor,

We thank you for writing to Reliance Mutual Fund.

With reference to your email dated 27/01/2010, regarding purchase transaction, we understand your query, However, we request you to provide the scan copy of your acknowledgment slip with time stamp to enabling us to assist you further.

For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.

We would be happy to assist you.

We value your investment and thank you for your trust in Reliance Mutual Fund.

Regards,

B.Priya
Customer Care
Reliance Mutual Fund

PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].

You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.



-----Original Message-----
From: "Pushkar Rege" <regepushkar.[protected]@gmail.com>
Received: 1/27/2010 8:19 PM
To: "RMF Customer Care" <[protected]@reliancemutual.com>
Subject: Re: FW: Contact Us - Others - please fill in the comments box [1456758:849571]

Good Evening,


Thank you for the investigation. Kindly allow me to ask the following.


1) If the units are alloted then what will be the end result?
The reason for this question is the investment was for 3 years which concluded in September 2009. This was unit linked investment.Will this result in an additional lock-in period OR does it mean that the invested funds will be disbursed as per the maturity value?


2) Will a refund result in non- beneficial investment? i.e. only the original amount?


Kindly allow me to understand the above given scenarios.


Thanks and regards,
Pushkar Sunil Rege.


On Wed, Jan 27, 2010 at 5:42 PM, RMF Customer Care <[protected]@reliancemutual.com> wrote:


Dear Investor,

We thank you for writing to Reliance Mutual Fund.

With reference to your email dated 18/01/2010, regarding your purchase transaction, we request you to confirm whether to allot the units for the cheque transaction or refund the amount.

For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.

We would be happy to assist you.

We value your investment and thank you for your trust in Reliance Mutual Fund.

Regards,

B.Priya
Customer Care
Reliance Mutual Fund

PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].

You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.


> -----Original Message-----
> From: "RMF Customer Care" <[protected]@reliancemutual.com>
> Sent: 1/18/2010 11:06 AM
> To: "Pushkar Rege" <regepushkar.[protected]@gmail.com>
> Subject: Re: FW: Contact Us - Others - please fill in the comments box [1456758:847253]
>
>
> Dear Investor,
>
> We thank you for writing to Reliance Mutual Fund.
>
> With reference to your email dated 14/01/2010, regarding purchase related, we wish to inform you that we are investigating this issue and shall revert to you within 7 working days.
>
> We have registered a complaint for this under the Service Request No. 07609997.
>
> We request your cooperation in the interim.
>
> For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.
>
> We would be happy to assist you.
>
> We value your investment and thank you for your trust in Reliance Mutual Fund.
>
> Regards,
>
> B.Priya
> Customer Care
> Reliance Mutual Fund
>
> PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].
>
> You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.
>
>
>
> -----Original Message-----
> From: "Pushkar Rege" <regepushkar.[protected]@gmail.com>
> Received: 1/14/2010 10:41 AM
> To: "RMF Customer Care" <[protected]@reliancemutual.com>
> Subject: Re: FW: Contact Us - Others - please fill in the comments box [1456758:842551]
>
>
> Good morning B.Priya,
>
> As I mentioned earlier, The only proof that I have is my bank statement.
> Attached is a screen shot of my statement from the ICICI online banking.
> If you prefer I can FAX / Courier a physical copy of my statement.
>
> Kindly understand my limitations as well. This has gone way past my patience level as well.
> 10,000 is not a small amount, especially when invested in mutual funds for a tenure of 3 years.
>
> Requesting your immediate attention and detailed investigation.
>
> Thanks and regards,
> Pushkar S. Rege.
>
>
> On Wed, Jan 13, 2010 at 12:21 PM, RMF Customer Care <[protected]@reliancemutual.com> wrote:
>
>
> Dear Investor,
>
> We thank you for writing to Reliance Mutual Fund.
>
> With reference to your email dated 12/01/2010, regarding accounts details, we regret to inform you that we are unable to trace your account details with the below mentioned details.
>
> Hence, we request you to provide the acknowledgement slip at the time of purchase to enabling us to investigate further.
>
> For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.
>
> We would be happy to assist you.
>
> We value your investment and thank you for your trust in Reliance Mutual Fund.
>
> Regards,
>
> B.Priya
> Customer Care
> Reliance Mutual Fund
>
> PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].
>
> You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.
>
>
>
> -----Original Message-----
> From: "Pushkar Rege" <regepushkar.[protected]@gmail.com>
> Received: 1/12/2010 9:17 AM
> To: "RMF Customer Care" <[protected]@reliancemutual.com>
> Subject: Re: FW: Contact Us - Others - please fill in the comments box [1456758:838415]
>
>
> Hi,
>
> Here are my details.
>
> 1) Application number --- WAS NOT PROVIDED
> 2) Date of investment --- 4th SEPTEMBER 2006
> 3) Name of the investor--- PUSHKAR SUNIL REGE
> through Samata Investment&Services , 37, 3rd Mahalaxmi Chambers, Maruthi Lane Fort, Mumbai
> 4) PAN --- AGOPR0046B
> 5) Bank details --- ICICI BANK, CHEQUE NUMBER-- 272175, AMOUNT-- 10,000
>
>
> Allow me any clarifications if required.
> Kindly understand how frustrating this is and action accordingly.
>
> Awaiting a genuine response.
>
> Thanks and regards,
> Pushkar.
>
>
>
>
> On Sat, Jan 9, 2010 at 1:47 PM, RMF Customer Care <[protected]@reliancemutual.com> wrote:
>
>
> Dear Investor,
>
> We thank you for writing to Reliance Mutual Fund.
>
> With reference to your email received today, regarding investment details, we regret to inform you that we are unable to trace your account details with the below mentioned details. Hence, we request you to provide the following information to retrieve your account details and assist you further.
>
> 1) Application number
> 2) Date of investment
> 3) Name of the investor
> 4) PAN
> 5) Bank details
>
> For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]Non reliance users need to prefix the local area code). You can also write to us at [protected]@reliancemutual.com.
>
> We would be happy to assist you.
>
> We value your investment and thank you for your trust in Reliance Mutual Fund.
>
> Regards,
>
> B.Priya
> Customer Care
> Reliance Mutual Fund
>
> PS: You may avail our IVR services for Account Statement, last five Transactions, latest NAV and Account Balance by contacting our Customer Service Centre at[protected]Non reliance users need to prefix the local area code) or Toll Free number[protected].
>
> You may also avail our IPIN (Internet Personal Identification Number) facility to view and transact your investments online. Kindly download the IPIN agreement form from our website www.reliancemutual.com.
>
>
> -----Original Message-----
> From: [protected]@reliancemutual.com
> Received: 1/9/2010 10:09 AM
> To: [protected]@reliancemutual.com
> Subject: FW: Contact Us - Others - please fill in the comments box
>
>
>
> Contact Us Form
> *Reference ID:0074336
> *Name:Pushkar Sunil Rege
> *Email ID:regepushkar.[protected]@gmail.com
> *Phone Number:[protected]
> *Subject:Others - please fill in the comments box
> City:Mumbai
> NRI-City:
> Folio Number:
> Comments:This is in regards to an investment of Rs. 10000 made on 4th September 2006 under RELIANCE TAX SAVER ELSS FUND. This investment was done via ICICI bank (cheque # 272175). Till date i have recieved no portfolio although the amount was deducted on the date mentioned above. The transaction clearly is displayed in my bank statements.Requesting a prompt and effective response. It would be appriciated if i am provided with the details and the measures i need to encash the same.
>
>
> --001485f99caa1ff915047d18ebaa--