Reliance Net connect + — Being billed after applying for termination of my account. (legal action for no reason)

 
13 Reviews
 Kevin Javob Varghese
I am a really frustrated reliance customer. I have used the netconnect + for a while and i had not paid the bill for about 3 months till January 2012. I wanted to cancel my connection so i called in and asked them to cancel my connection. They said i would first have to pay my due amount. They also said that after i pay i could apply for termination of my netconnect + connection and that it would be terminated in about a week or two for which i would have to pay again. I was not happy with that but as i had not choice i waited till my bank account was credited with my salary and that was the 5th of Feb. I paid my bill sometime between the 5th and 13th of February and i had also called in to cancel my connection. They said that my connection will be terminated in about a week or two and when i asked them they also said that i would get a waiver for the amount for the last few days if i don't use my connection at all. So i believed my connection was terminated completely and i waited for the last bill. I have not used my netconnect+ ever since then. Then i got an E-mail on the 6th of march saying i would have to pay Rs 584/-. I was really frustrated and called the customer service again and they said that my connection was cancelled and that they reactivated it again. I was so frustrated and i asked them how could they reactivate my account without my permission. Then i got a waiver E-mail and then the next month the bill goes up to Rs 1143, then i get a reminder and then the bill for the month of may which was Rs 2085/-. And now i am really frustrated. I am being billed every month after i have paid my due in February just to cancel my account and i have called the customer service up to have my connection terminated and they said that my connection will be terminated and i was ready to pay the last bill as well. Now i am really frustrated as i have gotten a message saying pay your bill as some Customer Demand notice is generated against my non payment of HSD and i am also asked to pay the bill as soon as possible to avoid legal action. What in the world is going on??? The customer service is so non-cooperative. I have called them a lot of times to no avail. I really don't understand why i have to pay when i have cancelled the connection in February and have not used my connection ever since. Now i have received a legal notice in my mail. I request you to listen to the call recordings at the customer service center.(date - some time between Feb 5 - Feb 15th) My Reliance net connect + no : [protected]. My contact no: [protected]
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Comments

Reliance USB NET connection — Not cancelling connection after telling so many times

Sir,

I have made a big mistake buying reliance net connection approx 4-5 months ago. I am extremely annoyed with the quality of service. Complainnts are;

1. Bill mensions some charges which even Customer care doesn't know what exactly is that. They subscribe some plan by their wish and put extra charges for that.
2. when go to customer care - Doest know what is VPN charge. i dont know how it got activated.
3. i cancelled my connecteion , they agreed and then also they sending bills!

pathetic decision to take this!
please help

i am tired of contacting again and again and telling them that i dont want there useless service.


Please help!

Umashankar Gamot

net connect reliance — termination required

RELIANCE DOES NOT NFORM ITS CUSTOMERS ON HOW TO GET PERMANENT TERMINATION OF THEIR NET CONNECT SERVICES. EVEN AFTER THE CUSTOMER GIVES WRITTEN REQUEST TO THEIR DEALERS THEY DO NOT RESPECT THE CUSTOMER AND KEEP SENDING THE BILLS ON THE PLEA THAT THE SERVICE IS ON. EVEN IF THE CUSTOMER PAYS THE ENTIRE BILL ON THE DATE OF WRITTEN REQUEST FOR TERMINATION -- RELIANCE DOES NOT GIVE IMPORTANCE AND TRIES TO OVERCHARGE THE CUSTOMERS BY RAISING BILLS. RELIANCE SHOULD BE DIRECTED TO GIVE CLEAR INFORMATION TO CUSTOMERS ON HOW TO GET RID OF THEIR SERVICES.

net connection — application of connection

this is dr G D singhal...i have aaplied for net connection ... n till now no response from ur side..i would like to take 499 plan...i have already deposited 500 rps.. my contact no is [protected]... my add is 26 E, school row , harish mukharji road..bhawanipur..kolcutta

Reliance — Termination of connection for no reason

My number is [protected]

I have got the mobile along with the offer attached to my number for my mom and I have submitted the proof and also I have been paying necessary payment on time and Though I am being perfect on part, My connection for no reason has been terminated and they could not give any reason for it at all and They told initially that there was mismatch in the address, but I proved it that one person personally visited my house and got it verified and also it got updated in their system which I witnessed. This I got for receiving incoming call mostly and I would call my MOM number to get free as per the offer given to me. I have so much of complaints on Reliance and I am completely dissatisfied with reliance and I request your intervention to resolve my issue and get me compensation from reliance for these frequent issues.

Regards,

Veeraraghavan

Alt no: [protected]

Reliance Netconnect — connection Not terminated

Dear all,
I am Reliance broadband Customer my no is [protected]. I put a requets to terminate the broadband connetion on 9/3/2012 after paying all my dues of Rs. 1103 Receipt no S[protected] and as per the executive on my next billing cycle my connetion will be terminated and dues will be settled. But on 22 Apr 2012 my next bill generated and Rs 162.11 charged and then I move to reliance web world for the same and put a request then executive told me that after 48 hours this connection will be termibated. I again walked to reliance web world on 2/5/2012. But still my connection is not terminated .
I am very much upset by the services given by reliance communication I want urgently this connection must be terminated and settled my dues whatever excess amount charged from my pocket refunded immediately.
Jasveer Singh Badwal
Braoadband connection No :- [protected]
Alternate No.;- [protected]
Dear All,
I think this matter is long lasting today on 17 th may my connection is still not terminated again my bill is generated for the amount of Rs 56 and last date for the payment is 15 th may . if i dont get the solution than at last i have to in consumer court .

Jasveer Singh Badwal
alternate no [protected]
Dear all,
please find my alternate no [protected] and [protected] . I am very much upset till whatever is done by reliance team the time taken to close the query is too long. please provide te solution as soon as possible

Jasveer Singh Badwal
Alternate no [protected], [protected]
Hi Kevin,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare
Hi Kevin,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare
I received a call from Mr.Mukesh a few days ago and he said that he is working on this case. I haven't heard from him after that.I hope you are working on my case. Just want to let you know that i paid my bill of Rs2085 just the day before Mr. Mukesh had called me. When i spoke to Mr.Vijay from finance department while paying my bill, he said i would not have to make any payments after this as he is terminating my connection. He sent me a termination E-mail to my e-mail address. This e-mail was from a gmail id which is firstcollreliance@gmail.com . When i asked him, he said that the termination e-mail cannot be sent directly from reliance. When i checked with the customer service the next day i found out that my connection had not been terminated yet. So i applied for termination and they said it would be terminated in 7-15 days and they also said i would have to pay for the 7-15 days period (exactly what they said when i applied fr termination in Feb). I know i deserve a full refund of Rs2085 /- as i had not used my internet connection ever since Feb and i will not be paying the final bill if it comes to me since i know this is clearly some fault on your side. Please contact me with a solution. Ph: [protected]
Hi Kevin,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare
Hi Kevin,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare

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    Reliance Net connect + - Being billed after applying for termination of my account. (legal action for no reason)

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