[Resolved]  Reliance Netconnect — fraud in sales and fraud billing ,customercare worst

I fully agree with Sri Ajya Singh.

Really friends what you are all facing the same problem am also facing.Really they are just selling and making big promises before taking the card and but not fullfilling it.
Now I received a bill for 1777.00 saying that this is for 10days bill.Now my question is they never informed me that they are going to bill me for 10days and never been informed or told about the limitations.This is problem NO.1 and the second one is They announce that the speed is 230 kbps but it would at any time 'll not exceed 15kbps.This is problem No.2.

I think I would suggest you all to lodge a complaint at the consumer court about this technical and other problems and also its better not to get upset when seeing the bills.Generally if the speed is low the time for loading will be high and then increase in the bills.This is the hidden secret applied.
I am going to take this seriously and let the courts decide.

My advice is to u all don't get panic!

I am holding Reliance netconnect. The software CD comes with USB modem is not having all the required drivers I have to rush to Reliance Web World every time to get download the drivers if I get booting my lapop.Instead of sending the hard copy of bill they disconnect my network and demanding the bill for next month also.While promoting their product there are regular followup by the Reliance but now I would like to cut their service I am not finding the proper way or concern person.

i would like my money back and i dont need the run aroud or I will take you to court

Reliance Netconnect Broadband+ — Fraud & mislead by Sales guy-wrong plan activated

Purchased Reliance Netconnect Broadband+ on 7th april 2009, My MDN Number is [protected] account is ok verified all address verification and everything done still connection is barred.

At the time of purchase i been told that i will get Promotion offer of 2 month unlimited internet service which mean 10 gb as their term but now after 9 days when my account barred i got to know wrong plan is activated, sales guy say i ensure you will get promotion offer now he not picking his cell from 2 days(ajay, gurgaon sec14 reliance web world- [protected]), all customer care contacted, email done but no reply.

I got call from reliance at the time of purchase that u are registered with us and its for confirmation if i want to purchase as premium promotional offer customer i confirmed and my data is transfered to sales guy who contacted me so no doubt i should get the offer and its totally unfair unethical value less behaviour from reliance.

Please help!

Regards,
Ram
[protected]

Guys they send false bills and treat pre-paid connection as post paid after completion of stipulated pre-paid period. They not only send such bills but go consumer court for recovery of so called payment for the (post paid) period.

It is for you to decide whether they are trust worthy.

I have just taken up the reliance net connect hight speed connection (3.1) mbps on 30th, from Chandigarh. At the time of taking connection, I chose for the plan worth Rs. 650 having a bundled usage of 1 gb, at that time the add on pack was suppose to started by the 1st of may. Next day was first may, and here's my whole story:

* The date of the add-on pack (Rs.199) had been postponed to 15 the of may, and there was not any notification from the reliance authories, neither such information was available on their website.

* As there's an unlimited night plan worth Rs. 499. The sales person at the reliance outlet says that they are not sure that the company is going keep this plan or not and add-on pack is almost came to an end before starting.

* The speed which was promised (3.1mbps), never exceed more than 500kbps.

* Customer services are deaf and dumb. When you call at the customer services no. which is *355, get ready to sacrifice for atleast 1 hour, still it is not sure that anyone is going to reply back to you.

* At the time of calling customer service automated voice says enter your ten digit MDN number, , ,
but when I do so, I came to know that my number is invalid.

*Again come to add- on pack, the date is still postponed to 30th of may, so that the customers who are'nt aware of the delay, use the net connect at night after 10, and exceeds the limit, and eligible to pay huge bills so that the illiterate reliance staff get some crash course of personality development and communication improvement.

I have just taken up the reliance net connect hight speed connection (3.1) mbps on 30th, from Chandigarh. At the time of taking connection, I chose for the plan worth Rs. 650 having a bundled usage of 1 gb, at that time the add on pack was suppose to started by the 1st of may. Next day was first may, and here's my whole story:

* The date of the add-on pack (Rs.199) had been postponed to 15 the of may, and there was not any notification from the reliance authories, neither such information was available on their website.

* As there's an unlimited night plan worth Rs. 499. The sales person at the reliance outlet says that they are not sure that the company is going keep this plan or not and add-on pack is almost came to an end before starting.

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Reliance Netconnect is the Worst Service In World,
They Just Try To Make fool.
They Dont Give information about When They Start And Stop Important Services.
I had purchased their Broadband Data Card, I used it in night From 10 pm to 6 am.
They gave me one plan and said that it is free in above time.
then after 15 days they said that It is post-pond to 15 th 30th may.
Now situation is that, My Bill is 2500 instead of 500.

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reliance USB net connect modem.

Reliance Netconnect Broadband+ HSD (EVDO) / Netconnect CDMA 1x ( R Connect ) ... Reliance's NetConnect and BroadNet email portal website is expired ...

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i too had same complaint. no difference except im in pune. reliance is at its best it looks. they have same policy of cheating all over india.

Reliance usb broadband is the worst net service which i ever seen. You find everything like fraud billing, fraud charges, fraud customer service and everything what you have not find in anyother net connection,
I am student of MBA healthcare first year generally i m using net on night due to long classes and my training I have choosen night plan of 499 rupees in which i have use only 20mins in day but they charged for 9hrs and 49mins i.e. 880 and in next month I have not use this service in day time but they charged Rs 131 (4hrs). So, this is the worst service which i have used ever in my life

my experience is worse, i have purchase the e-connet devise and the package was 650 with 1 gb free till this everything ok but after 3 month, the bill is more and more recently they ask me to paid 4000 rp and than because I have change the plan to illimited to avoid having surprise, after few day they ask me to paid 7918 rp for 20 days, telling me that they charge hight in between the 2 plan as i have change the plan.
All this of course without telling me about !!!
i told them I will never paid one paisa of this, this is fraud and not comercial, they think we are mo nkye or what ????

i have pay my bill on 08-08-09 still my net connetion nas not stated please do some faver to me

Reliance Netconnect — Fraud,Useless customercare & Worst service

I bought an Reliance Netconnect Datacard on April, 2009.It was probably an prepaid scheme bought at one of Tamil Nadu Retailer.Am here to advice rather than complainting. Please dont get any of the reliance product.Its just a piece of crap.Or even worthless than that.am an heavy bandwidth user i got unlimited plan recharged for Rs.1099 at July 24, 2009.I dont know because am using it heavy i got service suspended on 9th and 10th of August, 2009.While i enquired that to customer care the reply was It was whole Tamil Nadu Network Jam.But i got this to know on 4th call to customer care.They even not ready to accept this.This was a minor.Here comes the big fraud.

On 20th August, 2009.My service was suspended.by morning 8 i started calling the cusomer care[protected].The answer was on the first call was we need to refresh the server ur account'll be activated by 11.But i cant get activated so i called again.The answer on second call was u have low pending balance than main balance.I just have the idea what the hell was this pending balance and the note was i should reacharge for to maintain my balance for Rs.250.I've done that for 275 topup and soon i got activated.Even at the second call they started talking about moring usage and evening usage plans.I can able to get what it is.I said my plan is unlimited.i started using it from 1Pm.Even i just disconnected it and try to connect i cant.I noticed my balance it cane to Rs.101.I got shocked and called that bloody customer care again.The answer was Ur not in the unlimited Plan and they were not ready to accept that am in unlimited plan.but i have my unlimited rechareg message i said to them but the answer give me your transaction ID.They were very clever on playing this part.The after recharge message sent by them wont have any Transaction ID.I again called them.They adviced me to get from recharged retailer.They really dont have it was done before 20 days.They even called their customer care for it.The answer was a big shock.The answer is their technical system is meant to see only past 15days history of recharge.I was just fainted and made a last call to customer care to abuse them i said wat i've experienced from retailer.The only one answer was their repetation like a parrot speech.Please get the transction ID.I cant even abuse them because the person i've spoked was a lady.i just made a harsh expression and hung my phone.

This is the experiance i just never get from any product.The Brand is a shame of our nation.Being a big product company it deals only with frauds and craps.The answer on their technical system was really great.Please beware of this crap products.Though u spend a huge money on getting internet please opt for BSNL and Airtel.


Regards,
R.Karthick

I have no fear in supporting our citizen Karthik... I am one of the victim too.
first of all they just lauched like other provider and reached heavily with advertisement.

when i bought this prepaid plan by that time they told i can recharge by online itself.
infact they dont have any single site which was offering the recharge facility for prepaid.
better they could stop selling this prepaid service. i am completly fed up explaining my issue over this site..b cos this cry would not give any help. sure it would be helpful to those people who have good image over these brands.

I Had purchases a Reliance Data Card (NetConnect) on dated-22/06/2009 under the CAF No.[protected] & Reliance No. is [protected] through Mr. Parminder Singh (Business Associate Manager, Ludhiana, Punjab) in punjab circle. My Reliance Net Connect plan is LAPTOP2MONBUNDLE & the plan Name is RNJ149DATA (as per first bill print) under this plan the Reliance offers me free usage of first 2 months.


From the first day of activation it self there was a connection problem & the same was reported to the vendor (parminder singh) who sold me the Data-Card but the problem was not solved by anyone.After some days when the problem was not solved then i mail to Netconnect Department to terminate my services and i received a reply from ADAG Dept.on dated 17-July-09 that they processed my request for termination of services. But, after four (4) months i was surprised to view my outstanding payment of Rs.1046/- in my account.


As per my plan i have no need to pay any amount for first two months i.e 23-Aug-2009 but if i terminate my services on dated 17/July/09 there is no outstanding amount in my account.In response to my mail written to ADAG Corporate, I had telephonic conversation with Mr.UMESH WAGH (corporate care). As per Mr.Umesh statement Reliance Communication forward my request to punjab circle customer care on dated 17-July-09 & further proceedings was done by them but, till today corporate care and my company have'nt receive any mail/call/sms from punjab circle.


You are requested to solve my problem and close the matter at yours earliest.