[Resolved]  Reliance Netconnect — wrongly deduction of balance

Address:Kopar Khairane, Navi Mumbai – 400 710 Fax: 022 303 88005, Surat, Gujarat
Website:www.rcom.co.in

sir,
i am pavankumar mehta having reliance cdma cell phone number [protected]. company has wrongly deducted RS 30/- for missed call alert service which i have not subscribed. i have filed a complain with the company regarding the matter vide complain number[protected]. they are saying that i have started this service by sending them an sms which i have not sent as per my message detail on the cell phone. such amount were deducted by the company in the past but on complaining they used to refund the balance. this is second time that they have deducted the amount.also as per TRAI recent notification double confirmation is essential for starting value added service. detail of notification is as follows
Telecom operators have to take double confirmation from consumers before activating value added services (VAS) and must complete deactivation requests in four hours, sectoral regulator Trai said on Wednesday.
Activation of VAS by service providers has been a cause of customer complaints and was a major worry for Trai as well. Issuing new stringent guidelines for VAS, Trai said: "The service provider has to provide a system which takes a second consent from the customer before providing a value added service through any means," the Telecom Regulatory Authority of India (Trai) said in a statement on 10/07/2013.
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Aug 14, 2020
Complaint marked as Resolved 
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Reliance Communication — Deduct Amount From my Balance

Sir,

Myslf Krishan Kant Vyas from Bikaner before 2 days company deduct some charge for devotational pack which I dont subscribe and without my any information.

When I contact customer care *333 they always tell me the server is down.

So wht can I do?

Regards,
Krishan Kant Vyas

Reliance — wrongly laps of balance

I shashi prabha currently resided in varanasi using relince cell no of which is [protected] issued in the name of my brother Anil kumar joshi, vill-dewahi, pahara, mirzapur.Iget it top up on15th dece, 2008 on8.00am.I talk only on relience already tarriefed with 120/-rs for some minutes.but at night when i cheaked my balance i found it 1.00/rs.i complained to relience customer care .they note it as 83311993 .but no refund is made till now.

plz conceder this compliant and refund my balance.
I sri Sankar Malakar inform you that today(03/08/09) iI couldnot call to any others no due to phone line had one sided my cell no [protected]. Plz do the action immidiatly so that I have to call.

Reliance — deduct amount wrongly

i am anurag singh . i use reliance gsm prepaid [protected] phone. they are activate mantra pack and deduct 35/- for renual charges. But i don't apply mantra pack . Company not inform me that they are activate mantra pack. So please punish this company.

Reliance — deduction of balance wrongly

sir,
my no is[protected] on reliance on 29-july 2010 i call my friend at 11:01 pm (i have taken night calling free) but after about 43 minutes my call disconnected and when i call again they said "you have insufficient balance" i call customer care and ask them why my balance get over they said you call at 10:59.45 pm so your balance is over. i am having a CDMA hand set and its time is updated via network only they said we will not take any complain about this its not our problem but then i ask them time they said its 12:07 am but that time it was 11:56 pm even on tv (aajtak and tatasky) then i said said pls note a complain for time mismatching then they note on no[protected].
pls sir help me out
my alt. no is [protected]

RELIANCE COMMUNICATIONS LTD — WRONGLY DEDUCTED BALANCE

This company has always deduct my balance wrongly. And when i told him to waiwe my balance they said that sorry for inconvience it will not happen again and waiwer is not possible. Always they deduct my balance wrongly. So kindly take necessary steps against it.
My mob no - [protected]

Reliance Netconnect — NOT REFUND MY BALANCE WHICH IS WRONGLY DEDUCTED.

Dear Sir,
My mobile no. - [protected].
I am using Reliance GSM Service from last 2 years. I would like to draw your kind attention that in last two days an amount of Rs.175/= is deducted from my prepaid balance (First Rs.30/- on 17/05/11 and second time Rs.145/- on 18/05/11). On 17/05/2011 before deduction my balance showed Rs 205.01. when I contact your customer care many times toll free no.198 customer service executive simply inform that it is correctly deducted giving reason that I have subscribed for some packs i.e.(Rs.145/- for combo pack of cricket and Rs.30 for hungama pack). When I said to compliant he said we cannot do compliant. Whereas, i have not activated any services, the packs are activated by default. And I never say them to active these services in my mobile or never says them yes to active. These services have been activated by Reliance Company. Then, how it is possible they automatically cut it without my activation and how reliance deducts my balance. Total amount of Rs.175/= is deducted.
This mobile is used solely for my Profession and I have never subscribed for such services. Please check what the problem of Reliance Company Why not solves my problem. I understand that it was a wrongly deduction than please refund my balance immediately. Therefore, I request you to kindly look into the matter and Please try to get refund my amount. If I do not receive the same I will destroy the sim and stop using Reliance Connection. I also propose to campaign among my circle to stop using Reliance mobile connection. This is not a threatening it is only information to you.


Thanks & Regards,
Pulkit Jain
Mobile no: [protected]

Reliance Communication — Wrongly deducted my balance

i have already DND activated on my cell no:[protected]..then also service provider has cut Rs.30 from the balance on 25th Dec 2011..Please help.

Reliance — wrongly deduction of balance

MY 72RS BALANCE WAS DEDUCTED WITHOUT MY PERMISSION AND BEAUTY TIPS SERVICE WAS ACTIVATED WITHOUT MY PRIOR PERMISSION.......WHEN I CONTACTED THE CUSTOMER CARE I WAS TOLD THAT YOU ACTIVATED THE BEAUTY TIPS SERVICE...BUT I DIDN'T ACTIVATED ANY SERVICE..SO PLZ HELP ME AND TAKE THE ACTION AS SOON AS POSSIBLE.
Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

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