Reliance Prepaid CDMA — Unauthorised balance deduction for past 4 months

Reliance Prepaid CDMA — CHARGING FOR VARIOUS SERVICES

My cell no.is [protected].My balance gets reduced daily @ Re1/-
It reduces even towards negativity.The reason is never communicated.Some value added services once subscribed are renewed after their expiry without getting my consent.This cannot be accepted afair business.

Reliance — unauthorise way of deduction of balance in cell

actually, this is the 2nd time, when i have suffered much.in 1st time, the company deducted my Rs-30/-, saying that i have activated something, but that was 100% false.2nd time, they deducted Rs-20/-, saying that story.but for ur kind information, i will say that, the company has made my mind so upset.this is the 2nd case within 1 month..

After buying the gsm sim of relience i am not getting 10Rs per day.

RELIANCE CDMA MOBILE SERVICE — unauthorised deduction of money

i have never interested or opted for any additional service like sayire, cricket, horoscope, etc. and several times requested at the customer care centre at Berhampur (Orissa) for not sending any commercial messages into my mobile. but the said company usually sending commercial messages into my mobile. earlier the company was sending messages for activation of aforesaid additional services, but nowadays the company automatically activates the aforesaid services into several mobiles and sends messages to deactivate it if the customer doesnot want to get the said service and deducts the money unauthorisedly from the mobile talk time balance even sometimes makes minus balance in the said mobile. In the same way the said company deducted an amount of Rs.10/- from my mobile number [protected] by automatically activating a service in the name of SAYERE about which i don't know what the said service is and saying that i have activated the said service, but i have never activated any such service or any other service in my mobile. so please do the needful and take necessary steps to deactivate the said service from my mobile and get back my aforesaid deducted balance amount into my mobile. In proof of such fraudulent messages i have also given another mobile number, i.e., [protected], which is a retailer mobile to which also such message have been sent.

I am never intrested in any additional services but without my permission company activated several aforesaid services on my mobile nnumber [protected]. In the same way the said company deducted an amount of Rs.49/- from my mobile number [protected] by automatically activating a service in the name of VAS 49 Pack about which i don't know what the said service is and saying that i have activated the said service, , but i have never activated any such service or any other service in my mobile. so please do the needful and take necessary steps to deactivate the said service from my mobile and get back my aforesaid deducted balance amount into my mobile.but i have never activated any such service or any other services. My mobile number is [protected]

I want the call details of last month of my cell number : [protected]

Regards
Gajana Walukkar

Reliance prepaid cdma mobile — Default loading of services and charging for same

i have reliance prepaid cdma connection number [protected]

everytime i recharge some amount gets deducted tds VAS, for which i have not subscribed. even after request for (Service Request ID[protected]. the charges continue to be deducted.

they are loading these services without requests from the customer side.

what action can be initiated against them?

The same thing has happend with me. The customer care people are quite rude in their response & once amount is deducted from by reliance i beleive it is impossible to get it back.

To
The Managing Director
Reliance India Mobile.
Sub: Refund Rs. 169.00 to RIM no. [protected].
Sir,
Please refer to the prepaid RIM no. [protected]. Since the introduction of Reliance Simply Package, the organization is running in a hypocratic way leading to the false billing at random. In my pre-paid a/c. out of Rs.314.00, almost Rs.169.00 has been charged falsely. I protested twice through SMS but no attention was paid. On 15/12/2009, after talking two minutes, it was charges Rs. 20.00 instead of Rs. 1.00, there by the amount was reduced from 31.49 to Rs. 11.49. So I would request you to immediately refund Rs. 169.00 to my prepaid account.
Awaiting your earliest response.
Thanking you.
Yours faithfully,
Kingshuk Kushari

pre-paid cdma — unauthorised deduction

Dear Complaint officer,

With great regrets I would like to inform you that I are suffering due to these unthorised promotional activities on my Preapaid reliance mobile connection[CDMA] & hence I am unable to use it properly. Each time we recharge the mobile prepaid connection without making any outgoing calls the balance of my prepaid connection gets exhausted. No one attends our call in customer care section easily. Even after repeated complaints, this unthorized deduction continues to occur. Recently I got thru a complaint officer in reliance customer care wherein it was found that we have unconsiously subscribed for a caller tune copy promotion for which this has happened. I firmly instructed the representative not to offer any additional services to me apart from incoming & outgoing options. This connection is in the name of Mr. SUYASH KISHORE, Ph No. [protected]. I am a LOWPAID STAFF OF A PRIVATE FIRM. I honestly need this connection incase of an emergency only to talk with my nearest family members. However each time i want to use this connection these unwanted/unauthorized deductions doesn't allow me to access my mobile phone. Even after sendinbg this sms umpteen number of times, the balance of my phone still gets exhausted. I insist to review my complaint & stop all kinds of promotional activities on this connection so that I can use this at my peace & per my own convenience.
Also, would request you to stop all promotional schemes/songs on this connection with immediate effect. ELSE I’LL HAVE NO OTHER ALTERNATIVE BUT TO SWITCH OVER TO SOME OTHER SERVICE PROVIDERS LIKE AIRTEL, BSNL OR THE LIKE.


Regards,

SUYASH KISHORE

Hi Suyash,

Sorry to hear about your experience. We have forwarded your Complaint to concerend authority, We will get back to you shortly.

Regards,
Reliance Mobile Online Support Team

Your feedback is important to us. Keep Posting!

Reliance Prepaid CDMA — SMS NOT COMING AND NOT GOING

MY MOB. NUMBER IS [protected] HANDSET IS SAMSUNG GURU...FROM PAST 3-4 MONTHS I M FACING PROB. IN SENDING AND RECIEVING MSGS...10 DAYS IT IS OK AFT THAT SMTIME MSGS COMES SMTIME NOT..AND ITS CUSTOMER SERVICE IS REALLY SO SO SO IRRESPONSIBLE 2 DAYS BACK THEY TOLD ME IT WILL B ALRIGHT IN 12 HRS...AND TILL NOW NTHING CHANGED.....I HOPE HERE I CAN GET SOLUTION...

Reliance Prepaid CDMA — Deducting money, whenever they see high balance amount

On 24th Jan 2011, I received a SMS that Khel Khel Mein has been renewed for 20 days, Rs. 20/- is deducted. Later on my complaint that, we never activated that service, Rs. 20/- were refunded immediately, saying that it was mistake with their computer and apologised for inconvenience.

On 11th Feb 2011 around 3 PM, I received a SMS stating "Khel Khel Mein has been renewed on 10th Feb 2011, for 30 days, Rs. 30/- has been deducted".
From 11th Feb, till today evening, it was said that my money will be refunded in 2 days.
NOW, they say that we cannot refund your money saying that it was activated on 24 Jan 2011 and now they renewed it. On 24th Jan 2011, they clearly stated that it was their computer's problem or mistake. MOREOVER, why are they missing out the simple logic that why will I get the refund on 24 Jan 2011. Talking to supervisors also dint help. The response to their consumer's problem is pathetic. Nobody is able to answer properly, WHY was it deducted?

I don't understand, how can you renew it, if it was NEVER activated?
I need my money back and severe action is to be taken against the persons responsible for my inconvenience and money should be refunded soon.
WHY don't they ask for any confirmation before activating or renewing it. Whenever they see some high enough balance, they just deduct it without any prior notice.

Please help me in this regard.

Well they did the same with me, and they do the same everytime. They scam their users.

My number [protected] was charged Rs. 40 extra without any subscription.
I got the information from this site,

http://reliancestealsbalance.tk/

that they have a scam racket.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare