[Resolved] Reliance Smart GSM Prepaid Service (Jharkhand) — Regarding the cheating in Call Rate Tariff of Life Time Scheme | |
Respected Sir I have a Mobile No. [protected], of Reliance (Smart) GSM Service, from Last 1 ½ Years Approx, and I want to submit a complaint regarding cheating by my service provider, this is not a case of individual person, also in the case of all customers of "SMART GSM Services" but the cheating have been made with numbers of Customers in Small Groups, the details of cheating are as under. 1. I was opted for ”So Called Life Time Scheme” from our service provider with a fee of Rs. 750/- (talk time 75/-), and got the following facility. a) My Validity period will be extended for 6 Month after use of any recharge voucher, or TOP-UP b) The call rate Tariff will be applicable as per the Recent Recharge Voucher Used 2. I have next used a RCV of 880/- and got the Call Rate Tariff as, Within Circle, Reliance (Smart) to Reliance (Smart) – 19 Paisa/Minut, To Other Mobile – 59 Paisa/Minut, STD or Land Line – 99 Paisa/ Minut, SMS – 25 Paisa/ Minut 3. After Recharging with the Para 1st above, and 2nd Above I have used only TOP-UP Vouchers, which give me only Increment in talk time Balance amount, but with the Same Call Rate Tariff, as per Para 1(b), However after Use of Any Recharge vouchers, (Except TOP-UP) the Rate will be change, and will be applicable as per the last RCV Recharged with. 4. The above all things was going on very well up-to 05-Nov-2007, after few days my prepaid account came to 0 balance from the previous balance of Rs.82/- from 14-Nov-2007 the company started charging a different Call Rate, as, Local – Rs. 1.99/Minut, and STD – 2.99/Minute immediately after reacharging with a "Rs.300/- Top up vochure" Even though my validity up to[protected]. 5. After consulting with the Customer Care, they are not replying in any satisfactory manner, they only reply that the scheme is ended now and your call rate have been changed (in the meanwhile I have also not used any Recharge Voucher), However the fact is, that the dead line of scheme validity period was not fixed by the Service provider at the time of Starting of Scheme and in absence of this they assured this as ”LIFE TIME SCHEME” 6. Sir, the service provider previously in March-April (Approx) tried to close the above scheme for all customer, but due to protest of customer, they cancel the closing, and now they are closing the scheme with the randomly selected customer, in part by part to avoid the group protest. So, herewith I am requesting you to kindly give you kind attention in this regard and take necessary law-full action against the company, I will be remain thankful for the same and oblige. Yours truly, Rajesh kumar.k, Mobile No. [protected], Address: R.No:-61, Emerald Hostel, ISMU-Dhanbad, Dhanbad, Jharkhand. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 106 Comments | |
Comments
Mr. Rajesh is absolutely correct. The same thing has happened to me and my friends at different dates as described.
Reply
I too faced exactly the same high-handed and arbitrary action from Reliance Smart -- in spite of regularly topping up my account and keeping the validity intact, my call rates suddenly shot up after about one year of subscribing to the 'lifetime' service.
The same is happening with me & today recharge process is in trouble.
The same thing happened to me, my friends and relatives on different dates. And the persions sitting at customer care have replied same that the scheme has been closed.
I was opted ”Life Time Scheme” from our service provider with a fee of Rs. 750/- (talk time 175/-), and got the following facility.
My Validity period will be extended for 6 Month after use of any recharge voucher, or TOP-UP.The call rate Tariff will be applicable as per the Recent Recharge Voucher Used .
I have next used a RCV of 880/- and got the Call Rate Tariff as, Within Circle, Reliance (Smart) to Reliance (Smart) – 19 Paisa/Minut, To Other Mobile – 59 Paisa/Minut, STD or Land Line – 99 Paisa/ Minut, SMS – 25 Paisa/ Minut.
I am recharging my mobile with Rs.300/- Top-Up Voucher. But after recharge on 21-Nov-2007 the charges of Call Rate, as, Local – Rs. 1.99/Minut, and STD – 2.99/Minute, where my validity up to[protected].
where at the time of recharging, they told me that this Top-Up voucher only increase the amount and all your tariff rate remain same. But i am not get that same rate.
If your company close the scheme, then why not company withdraw all the Top-Up Voucher from the marcket.
My Validity period will be extended for 6 Month after use of any recharge voucher, or TOP-UP.The call rate Tariff will be applicable as per the Recent Recharge Voucher Used .
I have next used a RCV of 880/- and got the Call Rate Tariff as, Within Circle, Reliance (Smart) to Reliance (Smart) – 19 Paisa/Minut, To Other Mobile – 59 Paisa/Minut, STD or Land Line – 99 Paisa/ Minut, SMS – 25 Paisa/ Minut.
I am recharging my mobile with Rs.300/- Top-Up Voucher. But after recharge on 21-Nov-2007 the charges of Call Rate, as, Local – Rs. 1.99/Minut, and STD – 2.99/Minute, where my validity up to[protected].
where at the time of recharging, they told me that this Top-Up voucher only increase the amount and all your tariff rate remain same. But i am not get that same rate.
If your company close the scheme, then why not company withdraw all the Top-Up Voucher from the marcket.
Smart GSM service — Recharge voucher not recharging the prepaid account
Respected sir,i have to say that I have purchased a prepaid recharge voucher of cost Rs.110 from a voucher retailer shop but it is unable to recharge my aprepaid account.I am trying to call customer care of the service proveder but the even do not pick up the phone.
Thanking you
Yours Faithfully,
R.Ranjan
To Whom It May Concern
This is kindly inform you that my self Rudra Shanker Mishra, Dainik Jagran Ranchi user of
Reliance Smart Phone GSM service having face a problem that my STD land line call
Could not connect in eastern UP.
There automatically response is said that the area code dialed by you does not exist
and my dialing STD area code is 05446
There customer care could not be response. I have
Face this problem last four days during 22nd November07 to till date.
Please solve my problem as soon as possible.
During this period I have face lots of problem in my personnel life also due to my STD calls.
With Regards
Rudra Shanker Mishra
Dainik Jagran
62 Kokar industrial area, Ranchi
Jharkhand
This is kindly inform you that my self Rudra Shanker Mishra, Dainik Jagran Ranchi user of
Reliance Smart Phone GSM service having face a problem that my STD land line call
Could not connect in eastern UP.
There automatically response is said that the area code dialed by you does not exist
and my dialing STD area code is 05446
There customer care could not be response. I have
Face this problem last four days during 22nd November07 to till date.
Please solve my problem as soon as possible.
During this period I have face lots of problem in my personnel life also due to my STD calls.
With Regards
Rudra Shanker Mishra
Dainik Jagran
62 Kokar industrial area, Ranchi
Jharkhand
To Whom It May Concern
This is kindly inform you that my self Rudra Shanker Mishra, Dainik Jagran Ranchi user of
Reliance Smart Phone GSM service having face a problem that my STD land line call
Could not connect in eastern UP.
There automatically response is said that the area code dialed by you does not exist
and my dialing STD area code is 05446
There customer care could not be response. I have
Face this problem last four days during 22nd November07 to till date.
Please solve my problem as soon as possible.
During this period I have face lots of problem in my personnel life also due to my STD calls.
With Regards
Rudra Shanker Mishra
Dainik Jagran
62 Kokar industrial area, Ranchi
Jharkhand
This is kindly inform you that my self Rudra Shanker Mishra, Dainik Jagran Ranchi user of
Reliance Smart Phone GSM service having face a problem that my STD land line call
Could not connect in eastern UP.
There automatically response is said that the area code dialed by you does not exist
and my dialing STD area code is 05446
There customer care could not be response. I have
Face this problem last four days during 22nd November07 to till date.
Please solve my problem as soon as possible.
During this period I have face lots of problem in my personnel life also due to my STD calls.
With Regards
Rudra Shanker Mishra
Dainik Jagran
62 Kokar industrial area, Ranchi
Jharkhand
this is nothing but straightforward cheeting with consumers. what surprises me the most is that there is no agency that can control this type of cheeting. altimately consumers are at the receiving end .
I too faced a similar case of high-handed and arbitrary action from Reliance Smart -- in spite o[censored]sing top up of 301 in my account and keeping the validity intact, my call rates suddenly shot up and enhanced tariff after about one year of subscribing to the 'lifetime' service.
I,a smart gsm customer for approx last 2 years.My cell phone(NOKIA-3230) has been stolen on 1st Dec,07.After logging a F.I.R. in BURDWAN SADAR PS,I went to Smart shop to lock my SIM card,to stop misuse of my SIM card.They said they have no provision to lock the SIM,rather they can essue a new SIM card on the payment of Rs.-125.When I ask them,"what can i do with the this new SIM?as i have no such plan to buy another cell phone in recent time" they answered "I not know,we may break the SIM card after essueing".Is this a answer?
What can we say about the company's cheating with us?All service provider in W.B. lock their SIM on demand.
What can we say about the company's cheating with us?All service provider in W.B. lock their SIM on demand.
CLIENT/EMPLOYER: (SAHARA OIL LTD LONDON)
LABOUR CONSULTANT
RECRUITMENT AGENCY: ROBERT RECRUITMENT AGENCY
LONDON 21 NEW CASTLE STREET EC . LONDON GREAT BRITAIN
Contact Email: [protected]@gmail.com
JOB REF: ARI 41/21267
ATTN: APPLICANT
AT SAHARA OIL LTD LONDON we specialize in
Managerial careers moves for professionals engaged
in the E&P sector. Interestingly, most of our
clients are not actively looking for a new job, but
are keen to
consider the right opportunity.
We listen carefully to what is important to you with
regard to career, family and lifestyle. We then use our connections and investigative skills to identify interesting opportunities that meet your criteria.
DETAILS:
SAHARA OIL LTD LONDON with the mandate to recruit
expatriate services employees` for the fulfillment
of the requirements of SAHARA OIL LTD in LONDON , seek to write your consent after recommendation from our labour
consultants based on recent expatriate vacancies with our client.
SAHARA OIL LTD LONDON intends to invite prime
experienced individuals/expatriates capable of
rendering expertise services in fields below:
MECHANICHAL ENGINEER
CHEMICAL ENGINEER
OTHER ENGINEERING RELATED POSITIONS
ACCOUNTING/AUDITOR
PRODUCTION/TOP MANAGER
MARKETING/MANAGEMENT
COPERATE PLANNING/HR
SECRETARIAL OPERATOR
MARKETING/MR/MEDIA/PR
PACKAGING
HUMAN RESOURCE
ART DIRECTOR/DESIGNER
PROJECT SHALL REQUIRE:
A cooperate project management team, Productions
Services, procurement, Marketing and Sales,
transportation and installation, safety, drawing, Designs, Geological services, maintenance and commissioning.
Entitlement, Compensation and Benefits packages
include;
A very attractive net salary paid in Pounds
Sterling, US Dollar or Euros equivalent depending on employee home country and currency preference.
Quality single or family housing accommodation in
company community.
Free medical care in LONDON for employee and family.
Excellent educational assistance benefits with
family status
employment.
Paid airfares allowing full flexibility with holiday
travel.
Personal effects shipment and excess baggage
allowances.
Full access to some to some of the finest and social
recreational
facilities in LONDON.
CONTRACT DURATION:
Level 1: 12 Months, (One Year) and renewably only on
satisfactory
performance by employee.
Level 2: Full time
Interested candidates must have not less than 4
years experience in any
of the above listed fields.
Interested candidates should forward their
resumes/CV with verifiable
reference(s) as word attached document to:
E-Mail: [protected]@gmail.com
Note: Interested candidates are also required to
contact our LONDON Local Office strictly for the
purpose of this project.
CONTACT: MR ROBERT WILL
Head of Recruitment Services.
ROBERT RECRUITMENT AGENCY
21 NEW CASTLE STREET EC . LONDON GREAT BRITAIN
LONDON
Contact Email: [protected]@gmail.com
Note, we shall forward your cv/resume to our
screening department for proper screening, only the
successful candidate shall be contacted after
screening, if you are not successful after the
screening, we shall not contact you again.
LABOUR CONSULTANT
RECRUITMENT AGENCY: ROBERT RECRUITMENT AGENCY
LONDON 21 NEW CASTLE STREET EC . LONDON GREAT BRITAIN
Contact Email: [protected]@gmail.com
JOB REF: ARI 41/21267
ATTN: APPLICANT
AT SAHARA OIL LTD LONDON we specialize in
Managerial careers moves for professionals engaged
in the E&P sector. Interestingly, most of our
clients are not actively looking for a new job, but
are keen to
consider the right opportunity.
We listen carefully to what is important to you with
regard to career, family and lifestyle. We then use our connections and investigative skills to identify interesting opportunities that meet your criteria.
DETAILS:
SAHARA OIL LTD LONDON with the mandate to recruit
expatriate services employees` for the fulfillment
of the requirements of SAHARA OIL LTD in LONDON , seek to write your consent after recommendation from our labour
consultants based on recent expatriate vacancies with our client.
SAHARA OIL LTD LONDON intends to invite prime
experienced individuals/expatriates capable of
rendering expertise services in fields below:
MECHANICHAL ENGINEER
CHEMICAL ENGINEER
OTHER ENGINEERING RELATED POSITIONS
ACCOUNTING/AUDITOR
PRODUCTION/TOP MANAGER
MARKETING/MANAGEMENT
COPERATE PLANNING/HR
SECRETARIAL OPERATOR
MARKETING/MR/MEDIA/PR
PACKAGING
HUMAN RESOURCE
ART DIRECTOR/DESIGNER
PROJECT SHALL REQUIRE:
A cooperate project management team, Productions
Services, procurement, Marketing and Sales,
transportation and installation, safety, drawing, Designs, Geological services, maintenance and commissioning.
Entitlement, Compensation and Benefits packages
include;
A very attractive net salary paid in Pounds
Sterling, US Dollar or Euros equivalent depending on employee home country and currency preference.
Quality single or family housing accommodation in
company community.
Free medical care in LONDON for employee and family.
Excellent educational assistance benefits with
family status
employment.
Paid airfares allowing full flexibility with holiday
travel.
Personal effects shipment and excess baggage
allowances.
Full access to some to some of the finest and social
recreational
facilities in LONDON.
CONTRACT DURATION:
Level 1: 12 Months, (One Year) and renewably only on
satisfactory
performance by employee.
Level 2: Full time
Interested candidates must have not less than 4
years experience in any
of the above listed fields.
Interested candidates should forward their
resumes/CV with verifiable
reference(s) as word attached document to:
E-Mail: [protected]@gmail.com
Note: Interested candidates are also required to
contact our LONDON Local Office strictly for the
purpose of this project.
CONTACT: MR ROBERT WILL
Head of Recruitment Services.
ROBERT RECRUITMENT AGENCY
21 NEW CASTLE STREET EC . LONDON GREAT BRITAIN
LONDON
Contact Email: [protected]@gmail.com
Note, we shall forward your cv/resume to our
screening department for proper screening, only the
successful candidate shall be contacted after
screening, if you are not successful after the
screening, we shall not contact you again.
Same things happens with me also.
Devinder Kumar,
H No. 368/12
Ram Nagar,
Distt Mandi
Himachal Predesh.
Devinder Kumar,
H No. 368/12
Ram Nagar,
Distt Mandi
Himachal Predesh.
same problem with me also
the same thing happen with me.
law must take action with such type of service provider.
its simply chitting.
law must take action with such type of service provider.
its simply chitting.
It has also happened with me. An the most pathetic thing is that they (Reliance Smart) hire such irresponsible and amatuer Customer care people who dont even know how to speak in english.....they dont know even how to do their job, i mean they are such and fools,,,,they only read out their scripts given to them.......they all are fooling people..
i say, atleast at this moment i cant do anything,,,,but if their is any person who can file a case against them legally please we all are with them.
At last please tell everyone not to buy a reliance smart anyday.
i say, atleast at this moment i cant do anything,,,,but if their is any person who can file a case against them legally please we all are with them.
At last please tell everyone not to buy a reliance smart anyday.
I too have a Reliance Smart GSM connection ([protected]) and experianced exactly the same as by Mr. Rajesh Kumar.It is a pity that Reliance is getting away with such a shameful daylight robbery. Isn't there anyone out there who can initiate a legal proceeding against them ?