[Resolved]  Reliance Smart Gsm Service — GPRS NOT ACTIVATING

Address:

Puri, Odisha

Sir

I am A reliance customer for last 5 years my no is-[protected]
i am trying to activate my gprs connection in my handset which also supports
gprs facilities.As per reliance i have to send a sms to their service no in order to get the settings
from them so that gprs will be activated on my cellphone and they also mentioned that it wiill
take maximum 48 hrs to reach the settings due to buzy networks.after 48 hrs when
i didn't received any settings i called to the customer care no-[protected] and talked to a person
he heard all the matter and assured me that i will be getting my setting within 15-30 mins after 1 hr i called again and another perso n again asuured me,this time the time to wait was for 2 hrs also that time pased and i didn't got the settings also then i called them once more at that m call was referred to a higher authority he assured me again that my problem will be solved within 48 hrs and also those 48 hrs were passes and i again calledd and then same more 48 hrs afyer that i didn't also received the settings and then i again called them they lodged a complain and gave me my complain no and lastly assured that my problem will be solved within 72 hrs.then also those 72 hrs passed nothin happened again i also waited for some more tym and called after 100 hrs the man who talked to me didn't even listened to me and start all nonsense that person was even unable to understand and speak english properly and in my regional lamguage told me that i am having a tympass with him instead of having any work and simply cut the phone,,,,after that case i called the customer care no many times and always the same reply that my work will be done within some time.Even when i ask to forward the call to any senior official they just put me on hold for 10-15 mins and nithin is being done till now.Please look into the matter sir.......
bibek