[Resolved]  Reliancedigitaltv / Bigtv — Cheating ,Fraud and Bad customer service

Address:

Srikakulam, Andhra Pradesh

Hi ,

This is to bring into the notice of Public how reliance digital TV cheats with there very bad customer care Services. I am a reliance digital TV (BIG TV) customer since Apr'08 . Recently I shifted my house from Kondapur to Nallagandalla. When contacted them for a re-installation at my new address their CSR agent asked me to recharge my account with Rs350. I recharged the account using rechrageit now facility (I have all the transaction details with me to be produced in a consumer court).On 13th I called their Customer care and asked them to take my request for a reinstallation at my new loction. The account immediately gt debited with Rs350. The CSR updated my new address from Kondapur to Nallgandalla and said that the transfer of address request itself is the service request for installation at my new address. He was reluctant to provide any service request no for the same when I insisted he reluctantly provided me some no for which I never recieved a SMS.
No body turned up from the technical team to do the installation at my side. On 28th Aug onwards I started reciving SMS regarding suspension of my account . If you have not reinstalled my connection how ur expecting me to keep re-charging your account ? When contacted on 29th one of their smart CSR with a fake accent told me that I have to recharge with 350 rs again as my service is suspended . When I asked as I have laredy paid for the service which I never got he said he can't do anything as he is not seeing any service request for the same but he acknowledged that I have made a payemnt towards shifting. He asked me to pay again 350rs whichout any valid reason apart from saying your account is suspended. When mailed their CS tthey also replied with same thing . I wonder what CRM system they are into and how unethical this company can be ? I don't trust them any more. No way I am going to py them again for a service which I have already paid.

mail extract:-

From:
"HaraPrasad Mishra"<[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@reliancedigitaltv.com>


Subject: Re: RE:'Reliance=[protected]' Reference to your e-mail


Date: Fri, 30 Sep 2011 19:33:22 IST


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Hi ,

No you don't understand wht inconvenience u caused.First you asked me to top up the with RS350 before giving the service it self which i obliged on 13th August.I have already paid Rs350 for installation at new location on 13th Aug . So what do you think you are on a daylight robery ? Your intelligent CSR who took my request of change of address said the change of addressw is the request for reinstallation at my new address.

Please check your CRM system what was my old address(XXX,Safari Nagar,Kondapur,Hyderabad) and what is my current address its reflecting(XXX,Nallagandala,Hyderabad). No body turned up even after chargin 350 rupess from me ,so again you are asking me to pay 350 for the service which you never gave. So what do you think do your company follow any ethical practice or only looting /fooling people . And please stop being too smart . As matter of ethics I'll pay 1K for a new installation from some differnt operator but I will never pay you again for the service you never gave .

You have the worst customer care service I have ever experience and I regret my dcn for going for a reliance product. Please send some one immediately to do re-installation or tell me why i shouldn't send you a consumer notice on highly unethical practices for not providing me services for ehich I have paid.I will publish this in all available social media so that people will know that you don't have a system to serve a transfer /change of address.How you fool and loot people.

Hara

On Fri, 30 Sep 2011 15:55:31 +0530 wrote
>


Dear Mr. Mishra,


Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding Relocation issue.

Kindly note that as checked in our records currently your Digital TV services are suspended due to insufficient balance.

So, we request you to recharge your account with Rs.350/- and revertto register for address change and re-installation request.

After resume of your Digital TVservices, we will take Service Request and update your new address in our records.
>
We value your association with us and will do our best to assist you.

Yours sincerely,

Narendra Patle
Customer Care
Reliance Digital TV
Reliance Big TV is now Reliance Digital TV

In case you require any further details/clarifications, kindly contact through our web site at www.reliancedigitaltv.com or by calling Customer Care number at[protected]Toll Free)/[protected](Chargeable), for Assam: [protected] (local charges applicable), for N/E States [protected] (local charges applicable) and for Jammu & Kashmir:[protected]local charges applicable) or e-mail us at [protected]@reliancedigitaltv.com.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Digital TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



-----Original Message-----
>From: HaraPrasad Mishra ()
>Date: Thursday, September 29, 2011 08:49 PM
>To: [protected]@reliancedigitaltv.com ([protected]@reliancedigitaltv.com)
>Subject: Shifting of Connection for Smart Card[protected]





Hi ,
>
>I have requested for a shifting of connection from XXXX, Safari Nagar ,Kondapur,Hyderabad,AP to XXXXXXX,Nallagandala,Sri Lingampally,Hyderabad. As told by your CSR i had recharded my account with RS350 on 13-Aug-2011. But no body turned up for instllation at my new address and you suspended my accounts.
>
>I am already pissed up with your service . Now your CSR doesn't have track of this transfe request. They don't have manners either the way they speak as if you are doing a charity. When asking for a supervisor i am being put on hild for 20-25 mins. It's a consumer market I'll shift my connection to some other operator and with all details will go to Consumer court. Lets meet there.
>
>T&R
>Hara Prasad Mishra