[Resolved]  Royal Sundaram Alliance Insurance — Health Insurance charged without my knowledge

Dear Sir,

I would like to inform you that I am a user of Credit Card No.[protected] issued by Standardrd Chartered Bank.

During March 2009 I have received a SMS from Standard Chartered Bank Card division asking to pay some amount against my Credit Card dues for the month of February 2009, after that I have contacted their customer care department to find out the detail of transaction and I understand this amount charged by M/s. Royal Sundaram Alliance Insurance against Policy No.HE[protected], immediately I asked them to cancell the entire amount because I never ever opted this service from them and in future also I am not ready to pay these type of any transaction, which is not permitted by me.

I would like to inform you, that I have used their policy during the year 2007 after that I have not used their service at all. Now as per my discussion with M/s. Royal Sundaram Alliance Insurance I understand this is a auto renewal policy, accordignly they renewed my policy. BUT THEY NEVER CATE TO TAKE MY PERMISSION BEFORE ACTIVATE THIS POLICY.

Also I would like to inform you that I am using another Credit Card No.[protected] issued by MANHATTAN (a credit card department of Standard Chartered Bank). I would like to notice you that during June 09 I have make a payment to my Manhattan Credit Card [protected] for Rs.900.00, but I understand from this amount a sum of Rs.500.00 credited to my titanium Card No.[protected]. Which is realy un justifiable. Without a client request how can the Bank adjust a amount their own, I am un-aware of the system. When I check the same with their Card department, they said "it is happening automatically and we are making a request for return this amount to your Manhattan Card, and it will be credited within 3 working days", finaly they give a credit for this amount, but it is not transfered this amount to my Card [protected] form where they are credited this amount.

Another day when I am discussing with one of their Standard Chartered Bank Customer Care officer, he promissed me to waive off all the dues just paying me a Rs.150/-, immediately I have arrange to transfer this amount from my saving bank account with the same Bank. When I re-check the personel name about this discussion, they said there is no record available for such discussion. I am in huge trouble with this partner business of Standard Chartered Bank & M/s. Royal Sundaram Alliance Insurance.

Still i am getting statement, my request is to verify this issue and help me out from this head ache.

With regards,

Sankaran Kutty
560-G, Nyaykhand-I
Indirapuram, Ghaziabad - 201010, U.P.