S541251n8 - Dell Inspiron (Tm) 1564 Laptop — Poor after sale service | |
I had heard a lot about the Laptop of the your Company. So I decided to purchase the Laptop of your Company. But I feel I made the most wrong decision of my life. I booked the model no. S541251N8-Dell Inspiron (TM) 1564 Laptop from M/s. Vidhur & Co. Pvt. Ltd. vide R. No. 284 dt.[protected] dt.[protected]. I was informed that the Laptop would be delivered to me within 10 working days. Further I was informed that delivery of the Laptop would be done by a Company Official & the visiting official would do the installation and demo. The delivery, installation and demo would be done in front of me. But the actual story is totally different. The Laptop has been delivered to me on[protected] by courier in my absence (After full 19 days). I am trying to call the Customer Care Service No. [protected] since last 5 days without any result. So I decided to call M/s. Vidhur & Co. Pvt. Ltd. who washed their hands stating that they cannot do anything more. They were the booking agent of your Company It is highly regretful to state that none of the promises made to me have been fulfilled. In this situation I am forced to write this complaint. In case if my complaint is not looked into. I will be forced to take appropriate legal action against the Company. Mansi Delhi Was this information helpful? | |
 4 Comments | |
Comments
I HAVE THE CO.LAPTOP MODEL DELL VOSTRO/1014, MAIN PROBLEM IN THIS SET THAT THE BATARY BACKUP IS VERY WEAK, FUL BATARY
IS RUNNING ONLT 2 HOURS.
IS RUNNING ONLT 2 HOURS.
Hello Kamalapati,
I am very sorry to hear this. Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.
Regards,
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.
I am very sorry to hear this. Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.
Regards,
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.
Hello John,
This system does not carry India warranty hence we will not be able to provide you any replacements or repairs. I apologize for the inconvenience caused.
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.
This system does not carry India warranty hence we will not be able to provide you any replacements or repairs. I apologize for the inconvenience caused.
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.
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DELL / INSPIRON 1564 — SERVICING
DEAR SIR / MADAMI have bought my laptop "DELL / INSPIRON 1564 " in foreign (SOUDHIE ARABIA) .
the problem of my laptop is the panel near the web camera is slightly the panel is moved. If you would take care of my problem and you may give you a free service.The warranty was not completed. If you would make solution for this problem ,how much cost will require.I you to kindly reply me as soon as possible.
CONTACT NUMBER :+91-[protected]
E-MAIL : [protected]@gmail.com