Samsung / 1 Ton A / C — A/C fan swing defective & remote display defective

Address:

Pune, Maharashtra

I have purchased 3 A/C's & 1 home theater for my office and home, out of which one A/C (1 Ton) fan swing is defective and remote display is defective. Purchased from Vijay Sales, Hadapsar, Pune. Twice I have called up the show room and seeked help as it was just day 3 from the date of purchase, no positive response given. Hence I have visited the show room with my greviances but in vain, service assured but no support extended till date. Called the Samsung customer care & logged the complaint thrice but to no rescue!! forth call I have made, I definitely sounded demanding and aggressive, phone banged on my face out right by the customer care rep!! This whole episode left me amused since the company of that repute can behave like this and put the customer to such harasment with no resolution yet. Now the only resource left is to approach the customer forum and induct a advocate and let the culprit face the dire consequences.