Samsung 1 Ton Window A / C — Grievance on dis function of A/C

I'm sure I’m not the only "brand loyal" consumer who bought Samsung product on company's goodwill and I regret to say that I’ve been duped by your company when I bought Samsung 1 Ton Window A/C, Model No. AW12ZKB on 23rd May 2009 from SETH Enterprises, Railway Road, Rani Bagh, New Delhi. I started facing the following problems, from the very first day of operating it.

(1) Absolutely NO cooling in the room.
(2) The "on-off " cycle of compressor doesn’t start in stipulated time
frame of 3 minutes.
(3) Fan takes more time to switch off at initial starting, as well as between the cycle,
making the room more hot, before the cooling can take place again.
(4) At times, compressor starts before the fan, while the a/c has been operated at the
initial stage itself

I've been lodging my complaint (both oral & written) umpteen number of times with Samsung call center and they promise to send a 'senior engineer' but each time a local guy from Wazirpur service station turns up, simply 'looks' at the a/c, agrees that its’ not functioning properly, a 'defect' sticker is posted on the inside of my A/C and they still deny the problem.

We have also spoken personally with Samsung employee "Aman Aggrawal" at Wazirpur service station and his attitude was very disrespectful - very rude, did not listen to my complaint, instead kept vouching that my appliance is functioning properly and he will not do anything further to resolve my problem & disconnected the phone.

Today (26th June, 2009), also I spoke with the call center agent “Prachi Aggrawal Arora” and she too assured me that a Senior Engineer/Product Specialist will turn at my doorstep before 2 P.M. and I waited until 2:45 P.M. before I called back the call center and shift supervisor “Jyoti” passed my escalated call to Shiva ( I believe the floor manager) and he in turn made me speak with Aman Aggrawal who as usual was himself – disrespectful to consumers.

How long does my son, whose 22 months old needs to bear this “sweltering heat” of 45-47 Degrees Celsius. As parents we thought we were making our son’s life happy and comfortable, instead we discovered after buying your product that our thoughts and efforts were in vain – a terrible loss in terms of emotions, health and finances.

How many more written proofs need to be submitted and insults by Samsung employees to be borne before our concern will be handled properly.

Hope my grievance will be attended soon.