[Resolved]  Samsung 12zk (I Tonne Air Conditioner) — NO COOLING EFFECT

The product was bought on the 19th march 2009 for a room size of 128 sq.feet(approx).The first machine installed was defective and the second machine installed in its place had to be installed twice but even then there has been no cooling effect in the room.Prior to this machine another air conditioner(specifications: Company-Carrier Aircon; Size-I Tonne) gave service for 12 years in the same room without a reason of complaint.In addition, a bedroom in the same flat(size: 300 sq.ft approx) has a functioning 1.5 tonne air-conditioner(company: Whirlpool) without any complaints.Several complaints were lodged and the service engineers have been very non-cooperative and have also refused to replace the same. When we spoke to the manager Mr.Subhankar Datta he refused to give us the number of his senior inspite of requests as he proved to be very rude and illogical.We seek your intervention in the matter urgently as we have invested a lot in a reputed brand called Samsung and did not expect this kind of service