Samsung 310l Refrigerator — Irresponsible behaviour

Address:

Chennai, Tamil Nadu

Dear Sir

I have bought 310L Refrigerator 2 door from Vivek & Co, Nanganallur, Chennai 61 on Saturday by paying full amount through Credit Card. The fridge was delivered at 1.30 pm on 22nd May with the assurance that Samsung rep will come and install the fridge the next day. To our dismay, no one turned up on Sunday and on Monday and even till this (25th May) morning. The rude behaviour of your dealer is totally not acceptable to a new customer. They cannot washing their hands saying it is not their responsibility to ensure installation of the item on time and they have casually registered with Samsung on 24th i.e. 2 days after the fridge was delivered. After persistent follow up for last 3 days, the call was registered and we spoke to your service centre Manager Mr. Rajagopal and were surprised the way this gentleman responded and banging the phone saying somebody will come today.

Ref No. [protected]

My questions are:

1. If Vivek & Co cannot install the fridge on the same day, why did they sell the fridge on a saturday and why did they not inform us that the call will be resgietered on Monday and Samsung Representative will attend taking his own sweet time

2. In such a case, how can they take full cash if they cannot render the basic service to a new customer.

3. What is the use of purchasing a brand new fridge and waiting for 4 days for Samsung Rep to come and install the fridge.

4. The worst of all is that your fridge is not working when attended by Vivek & Co rep on 24th night and again they have left saying Samsung rep will come and attend.

SHOULD WE BUY SAMSUNG PRODUCTS ANY MORE OR RECOMMEND TO OUR FRIENDS/RELATIVES, FOR THE KIND OF SERVICE/TREATMENT YOUR DEALER AND SERVICE CENTRE HAS GIVEN TO ME. THE FIRST TIME I BOUGHT A SAMSUNG PRODUCT WHICH HAS LED TO MENTAL AGONY FOR LAST FOUR DAYS.

I Hope this complaint will be viewed seriously and action initiated.

Regards
Sivaraman H
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