[Resolved]  Samsung 43 Inch Projection Tv Sp43t6hf — No action on breakdown repairs even after 42 days

T.V. complaint was registered with Samsung Help Line on 17th May 09 vide no.[protected] The T.V. was inspected & it was intimated that GUN needs replacement due to leakage of Coolant. approx. cost intimated at around 20, 000. I immediately authorized for repairs as IPL Matches were in progress. No action / response from M/s Samsung for quite some time. I contacted Mr. Naveen a Team Leader a number of times who intimated that spare part is not readily available. On subsequent enquires Mr. Naveen avoided my telephone calls. Matter again reported to the Help line 2-3 times when one Ms. Jayashree from Chennai intervened & held conference with Mr. Naveen 2 times who promised immediate action but no action at all. Then I approached Mr. Prashanth the Manager with the hope that he being a Sr. Officer will help in the matter. After usual initial assurance to look & revert no action taken by him also. He also started avoiding my phone calls. In the mean time T20 World cup started & I had no option but to buy a new LCD Sony TV. After a number of calls which were not replied & SMS messages I could contact Mr. Naveen who intimated that all the 3 Guns with one PCB Card need replacement Costing over 40, 000 Rupees. It may be mentioned here that one Gun was replaced last year only & this TV suffered repeated major breakdowns & was sent to Samsung workshop 2-3 times . So I proposed Mr. Naveen & Prashanth that because of the repeated problems & the quality of M/s Samsung TV being at stake let Samsung take back the TV & give me a reasonable depriciation amount by cheque as I have already purchased the new TV . This TV being out of production & the parts required are not readily available. Moreover the huge repair cost of over 40, 000.00 & the earlier amount spent make this repair beyond economical repairs. Therefore the TV needs to be declared the case of total loss. So that I can claim some amount from the Insurance Company with whom it is insured for the break down. No action On any of the options incl. repairs has been taken by them so far. & instead of giving a solution, all concerned are not even responding to my phone calls. Even I tried to contact ms Jayasree again at Chennai but of no avail. Hope Samsung appreciate my problem, time lost in repair & consequent loss of IPL Matches entertainment & hope they will come to my rescue & help me for the sake of their reputation.