[Resolved]  Samsung 585 Litre Twin Door Refrigerator — No Action on Complaint even after three months

Address:

Gandhinagar, Gujarat

I had bought a Samsung 585 litre Refrigerator in the month of Jun 2010 by paying 65000 Rs from Reliance showroom in Sarkhej, Ahmedabad. After one month, the ice tray stopped functioning as one of the small parts which forms the ice vending system cracked. I registered a complaint with Samsung Service Centre in Gurgaon in the month of August. An individual from the company showed up at my residence , looked up the system and said that he would be back the next day. After not showing up for two weeks, I again lodged a complain with Gurgaon. They stated that an individual will come shortly. After that I lodged two more complaints in August . Finally after the fourth complaint, an individual from the company showed up on 6 sept 2010. He put Fevi Kwik on the broken part and wanted to get away with that. I switched on the system and told him to show me the functional state of the system. It cracked in front of his eyes. He told that he would be taking the entire tray and the small part with him and return back in a couple of days. 45 days have gone by and the individual is not traceable. I contacted the showroom run by Mr Chetan Patel, as KUSHAN ELECTRONICS at Plot No B-232, G.I.D.C. Electronics Estate, Sector No 25, Gandhinagar on 14 Oct. A lady picked up the phone, heard my complaint, noted the complaint number and said that she will get back to me shortly. I have not heard from them since then. I tried calling up again on 18 Oct but they are not responding to calls. This all is amounting to cheating of the consumer. I have paid a very large sum for purchase of the system for which I am still paying installments. I would like them to be brought up in front of the court and made to pay a heavy sum as fine for causing so much of headache to consumers besides breaking the trust and wasting time.