[Resolved]  Samsung - 80gb Pata Hard Disk — Hard Disk not recd after 44 days...

Dear Sir,

I had submitted my crashed hard disk at Service Plaza on 09.03.2009 for getting replacement of the same..because my hard disk was in under warranty period...after the submitting of the said hard disk to the service center I had been asked to follow up for the replacement after 25 days ...
due to this reason I have been chasing up with the said service centre for the replacement after 25 days from the date of submitting...but I regret to inform u that inspite of several reminders and making phone calls they have not given the said hard disk till now ...

Whenever I called to the service center they answered that the said hard disk was not arrived till now and u would have to call us in the next week ..afterthat whenever I called in the next week the same answered was spowken by them...

thereafter they had given me the mobile no of the Propitor to foloow up for the same ...his mobile no was [protected]..I had phoned him over the said no and he told me to come on 21/04/09 at any time for collecting the desired Hard Disk...

In this reason I had phoned him on 21.04.2009 in the morning for the confirmation whether I going out or not ...he told me that u could come in our office between 4 to 6...as a result I was going out from my own office at around 3 P.M. and again I phoned him for the final confirmation ...at that time he told me that the said hard disk could not be handed over today because suddenly an urgent audit was being done in thiere office, due to this reason the same can not be given ...

Pls let me know if the audit was being done, why I have not been informed for the same and pls let me know how long will I have to wait for the same...

I had some urgent work to do but because of those people I could not able to complete my urgent work. who will be responsible for this. I would highly appreciat it you people pay any sort of attention regarding this.

the details of work order no is given below...

Service Centre : SERVICE PLAZA
PH NO : 64579926/27
EMAIL ID : [protected]@gmail.com
Work Order No : HDD- 5098
Date : 09.03.2009
product :118911FL705582
MODEL : SP0802N
SERIAL NO : [protected]


Thanx & Regards,
Kuntal Ghosh
Kolkata, Tollygunge
[protected]