[Resolved]  Samsung Ac - Installation Fraud Beware — Installation and Post Service

Address:

Bangalore, Karnataka

I purchased a Samsung AC from Girias store in Bangalore. After 2 days, I received a call from 2 people who claimed to be Samsung Installation Engineers who asked for an appointment to install the AC. I promptly gave them an appointment. 2 people in samsung uniform arrived at my residence and stated that the installation requires additional copper wire for the extra distance of the installation and hence they will come back with the copper wire worth Rs 5000. They came back the next day and installed the AC and charged Rs 5000 for the extra copper wire and additional Rs 1500 for 3 free services. After 1 day, the AC cooling was not working. I called up Samsung customer care and I got a shock.
Samsung customer care stated that they have not sent anybody to install the AC at my residence and they have no record of anybody coming to my residence. I was shocked. I had to again raise a call with Samsung to send their Service Engineers to rectify the problem. After more than 20 calls and 2 weeks, Samsung service engineers came home and rectified the problem.

Bottom Line, THERE ARE FRAUDS IN THE CITY OF BANGALORE WHO COME TO KNOW OF NEW ACs BEING PURCHASED AND GET THE NUMBER OF CUSTOMERS AND THEY POSE AS COMPANY PEOPLE . IN THIS CASE i WAS LUCKY THAT THE PEOPLE WERE NOT MURDERERS OR DACOITS ENTERING A HOUSE. THEY WERE THIEVES WHO TOOK AWAY RS 6500/- AND UNFORTUNATELY I WAS NOT AT HOME WHEN ALL OF THIS HAPPENED. BEWARE OF SUCH THEIVES. i HAVE ALREADY COMPLAINED TO SAMSUNG TO TAKE THE NECESSARY ACTION. NOT SURE IF ANYTHING HAS BEEN DONE SO FAR.