[Resolved]  Samsung Ac — POOR SERVICE

Address:Mathura, Uttar Pradesh

Hello,

I 'ad purchased one Samsung AC 1.5 ton last year 30jun2010 from an
authorized dealer mathura .last season faced cooling problen in ac i
called at Samsung Customer care centre and logged my compalint but i
didnt received any resonse , even after 20 days when i again visited
to customer care they told that we donts have any complaint. again i
faced the same problenm i m continous visiting samsung service center
for last 45 days . they told me that there is some problem in cooling
coil and right now we dont have , there is shortage in company so
right we cant do anything , But after several reminders and calls at
at sevice center of samsung , But till date no such service is
provided from Samsung. I have been felt cheated and totally frustated.
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Dec 19, 2016
Complaint marked as Resolved 
Verified Support
May 03, 2012
Samsung India Customer Care's response
Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. Please share your contact details and complaint no. (if any). Our service specialist would get in touch with you shortly.

Thanking and assuring you for best services always.

Regards
Samsung Team
Complaint comments 

Comments

there is a parts problem in my 1.5 ton samsung ac.i had reg.my complain on 26/11/2010.till now no mechanic visited.& the local service says there is no parts avaliable till now.what can i do pl suggest.


[protected]@gmail.com
The samsung customer service is pathetic.AC is still under warranty, there was gas leakage.They took the AC for repair and didn't return or even call back after nearly a month.And it's summer here..I called back just to get irritating and irresponsible answers.
Hi all,
samsung AC having lot of problems. same problem cooling problem occured in my Split AC bought after only two years.
Condesor chnging and gas filling i paid 4300. planning to sue in consumer court, kerala. papers are under processing for filing case.
dear all sue against the samsung AC against these manufaturing default.. DON'T SIT QUIET...GO TO CONSUMER PROTECTION COURT AND FILE LIKE US.
All samsung AC victims,

please post all contact details of you with complaints and if you can, upload bills copy also. will submitt to court for further actions along with it.

rgds skm

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