[Resolved] Samsung Air Conditioner — Abysmal Service | |
In the first week of April, we realised that our AC was not working properly. I called up the customer call centre and lodged a complaint and the very next a service engineer came and told me that there was some problem with the fan. From then on in the last two months I have made atleast twenty phone calls to the call centre and another dozen to the Service Centre and few call to their Delhi Customer Care head but till today they have not been able to fix my AC. For the last 15 days the AC is in the service centre and every time I call up they tell me that it would be delivered day after tomorrow, only thing is that they never deliver. Anybody who reads this, I would strongly recommend, never buy a Samsung product. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I fully endorse the comment above. I made the mistake of buying a Samsung ac. Since 07 Apr ave called for service as it is not cooling but the service guys are yet to come. The contact number that the Samsung call center gives for the service center "does not exist"!! Next time I'll buy LG / Voltas or any other brand
i m totally agree wid u bcoz m facing the same problem since last 15 days
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This is to bring to your immediate notice that the quality of the service and SLAs of Samsung is deteriorating. This is regarding the complaint # [protected] for my 1.5 ton window AC which is pending for the last 6 working days and still no action has been taken on this ticket. I usually have to call the customer service centre 4 times on a daily basis to check the progress, but i get the same reply they are escalating it and please wait for today.
I am not sure, still after writing this email any action would be taken on this ticket or not but one thing I have realised and making other ppl realise that Samsung is not the product to go for in electronics. I have had a very bad experience with the product in all respects. Currently I am owning 3 products of Samsung and have got problem(s) in all of them.
The Samsung AC which I am owning has given me enough trouble from the day I bought it, every now and then there is gas leakage. I have been told that this particular model has been stopped because of this particular problem. Now tell me who is to be blamed, is it my fault that i trusted on this so called world class brand name "SAMSUNG". On top of it the services are really really bad. Hoping that this email do not fall on blind eyes and deaf ears. Please wake now before it is too late. Believe me Samsung's foot print in the country will take a beating if you continue to provide products and on top of it services like this. Your services are thoughroughly THIRD CLASS and PATHETIC.
Please see to it if something can be done in this regard, if you can not solve the problem on a permanent basis, atleast get the AC repaired, send your engineers on time, meet your SLAs
Hoping to get a quick resolution and also hoping that this mail is being read by somebody who can take a call responsibly.