Samsung Air Conditioner — Pathetic After Sales Service

rdcm1985

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

on 21/May morning I registered a complaint requesting service for my split aircon. I was given BP No [protected]. I was informed it would be attended to the same day. Later i received a sms.. "Trust your query has been resolved". Then in the evening i got a call informing me the problem would be attended to the next day, i.e 22nd. However, nobody turned up & i called the service no. 30308282 only to be told it would be attended to only on Monday 24th. I asked for the supervisor but the phone was disconnected. I called back but again was not connected to the supervisor. Considering i bought this A/C only on 15/Sep/09 & i have had repeated problems with the A/C & coupled with the PATHETIC SRVICE I WILL NEVER BUY ANY SAMSUNG PRODUCT EVER AGAIN !!!

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Comments

mr gavin

from Delhi, Delhi

i am here by to inform you that i am one of the customer of yours, i bought you a/c on 9-4-2010 from sargam electronics jail road the day i bought your A/C it was nt working properly even the cooler can make the room more chill than the samsung A/Cs . i had call to your customer care now even i dont know how many times but they have nt done anything, nor even a single person came to my house to visit, what problem i am facing, this is service samsung giving, i think we should appreciate the services of such a big company like SAMSUNG.who just want to sell their product, after that SAMSUNG is least not at all concerned about his custmer this is just because you people easliy find new custmers .i should thanks to god that the same day i was also bought a l.c.d that doesnt belongs to samsung .i cant tell the how abt the performance of your a/cs . now i feel like a cheated person, you people have charge for a new a/c and hand over a used a/c to me .tell me this also wether this problem is going to be resolved or not .

gavin
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