Samsung Air Conditioner — UNSATISFACTORY CUSTOMER CARE SERVICE

Address:

West Bengal

Ref. No. AQ/W-1/298/2010 Dated 4/9/2010

To
Samsung India
10-A, Lee Road,
Kolkata – 700020

Sub:- Complaint against Service
Ref:- AC Model AW122GBETL, Sl. No. A924PZAZ400098

This is to bring to your kind notice that we had bought this 1ton AC from your dealer Khosla Electronics Pvt. Ltd. At 25/1, Shakespeare Sarani, Kolkata – 700017 on 15th April 2010 vide their Tax Invoice No. ST/4878.
After giving good service for a few months we found the cooling of the AC to be considerably low and we put a telephonic complaint on 20th September 10. Your service personnel attended the AC on 22nd September 10 and informed us that the cooling coil was choked and it needed to be taken to your service centre for necessary repairs.
Your service centre rep. took the AC on 24th September at around 7PM and assured us that the AC would be back within 2/3 days. Even after daily interaction with your Call Centre and your Service Centre I have not received my AC duly repaired till date. It may kindly be noted that I have personally been calling your service call centre and your Exclusive Samsung Service Centre Ms Vision Cool Services and am being told that they will look into the matter and deliver the AC as soon as possible but nothing has been done till date and my AC still lies at your Service Centre while I have to sit in this heat without my AC.
I am sorry to state that your Service Centre is incapable of carrying out the necessary repairs on priority basis due to which customers like us have to suffer in this intolerable heat and this puts a bad name to your organisation.
I would like to point out here that if I do not receive my AC by 5th October 2010. you may as well keep it with you as I will be forced to buy another AC which will certainly not be a Samsung and I will not have any place to install your AC as it will be replaced with a new AC and in which case I would like to have my money refunded immedietly.
This is for your kind information and necessary action.
Thanking you,

Yours truly,
For AQUA CRAFTS



Rajendra Sha