[Resolved]  Samsung As182ssb Stl / 1. 5 Tonnes Split Ac — OUTDOOR UNIT OF AC NON FUNCTIONAL EVEN BEFORE INSTALLATION

Address:

Hooghly, West Bengal

On 24th of september , 2010, I Mrs. C Dasmahapatra purchased an AC (1.5 ton split ac) from Samsung (Dealer: Great Eastern Appliances Private Ltd. address- 20 old court house street kolkata 700001. ) against a cash payment of rs. 22000 only. The same was delivered to me on 26th of september 2010. The installation unit of Samsung arrived at my house on 28th of september and found that the outdoor unit compressor did not have any gas content. They installed the indoor unit and went away. We communicated with Great Eastern company and Samsung simultaneously from that very moment but till date no action has been taken. Only a technician has come over to my place to reconfirm the problem. They are even not giving any guarantee of replacing the defective outdoor unit with a new one. Instead they are trying to repair and resend it. They are not sure about their time limit and are giving us absolutely hazy updates, after repeated contacts from our side. We have a serious patient at home so we wanted a quick installation, but we have just turned out to be puppets in this show. Thus we want that stern action should be taken against so called renowned companies. thank you. contact no. [protected]