[Resolved]  Samsung / Battery Of Mobile Set Sgh C 210 — NON-AVAILABILITY OF BATTERY OF MOBILE SET SGH C 210

Address:

South 24 Parganas, West Bengal

To
The Director,
Consumer Forum and Grievance redressal office,
Kolkata.

Dear sir,

I am forwarding you all the letters and reminders and their replies trough the e-mails from 15 th Nov,10 with the Samsung Service Centers. Till now, they have failed to supply the battery of my mobile set-SGH C210 which is a samsung product puchased a year before.They are only giving me the false assurance which you will understand from their replies.Besides, I personally telephoned at their service centers situated at Delhi[protected] on 06.12.2010 but they did not solve my problem. They only give the following numbers which are not active now.
65211915 and [protected].

Again they give me the another number [protected] for their area service Manager situated at Kolkata. The said mobile phone rremains in all time in switch off condition.I failed to contact.

In this circumstances, I requested them to note down my mobile no [protected] and tell their service Manager to contact with me but they refused to do so.

At this context, I want suitable remedial step from your department. Hope, you will do the needful and oblige me.

Yours faithfully,
Swapan Kumar Panda
LICI Staff Quarters; Block-M, Flat No:01
New Alipur, Kolkata-700053
Mobile No: [protected]









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[protected] Forwarded message[protected]
From: SUPPORT INDIA <support.[protected]@samsung.com>
Date: Tue, Nov 30, 2010 at 9:36 AM
Subject: Re: Re: Re: Battery of Mobile SET:SGH-C210
To: swapan panda <[protected]@gmail.com>



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Dear Mr. Panda,


Thank you for becoming a patron of Samsung product.

I sincerely regret the inconvenience caused to you. With reference to your complaint regarding the battery of your handset, I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

I can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you for best services always.
- Show quoted text -


Vinita Jangid
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.





------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
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Date : Nov 29, 2010 01:27 (GMT+09:00)
Title : Re: Re: Battery of Mobile SET:SGH-C210

For want of the battery I am facing a lot of problem after puchasing the Samsung mobile.
Please let me know in no time the outlet of Samsung from which I will be able to get the battery
of my mobile SGH C 210 set.
Swapan Kumar Panda


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On Fri, Nov 19, 2010 at 9:44 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

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Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
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Date : Nov 19, 2010 00:24 (GMT+09:00)
Title : Re: Battery of Mobile SET:SGH-C210

I am sorry to inform you that till today i,e 18.11.2010 nobody has got in touch with me . Please arrange to supply me the battery of mobile set SGH -C210.

SWAPAN KUMAR PANDA
Mobile No: [protected]


On Mon, Nov 15, 2010 at 10:17 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:



Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.




------- Original Message -------
Sender : swapan panda<[protected]@gmail.com>
Date : Nov 15, 2010 00:45 (GMT+09:00)
Title : Battery of Mobile SET:SGH-C210


Dear Sir,
I require immediately Battery of my Mobile set No: SGH-C 210. For this, I visited to your service centers at New Alipur Petrom Pump, Kolkata and again on advice of them, I also visited at your Service Centers beside south city, Kolkata. The said battery is not available. They suggested me to throw the mobile and purchase a new one which is highly objectionable.Please arrange to supply battery to your service centers under intimation to me. I shall purchase it failing which I will be liable to seek legal action from consumer forum for non-availability of the battery after selling the mobile set.For your information, I would like to inform you that the said battery is not available from your New Alipur Samsung show room.Please reply me immediately by return of e-mail .
SWAPAN KUMAR PANDA
Mobile No: [protected]
LICI Staff Quarters; Block-M; Flat No:01
New Alipore; Kolkata-700053.