[Resolved]  Samsung — Damaged AC

This is a complaint against the Samsung company-owned showroom in Vadodara (Bela Enterprise). After several complaints, nobody from the company bothered to take action.

I don't know how a company like Samsung treat customers in such an unprofessional manner, especially when you have an entire team looking after the support. More than 10 days have passed from the day of my first complaint (on October 26, 2008) and nothing has been done so far to resolve the issue except a reply from your team. This is my second complaint. Am I suppose to bribe you to act on this complaint. Please let me know what I have to do to get you people work.

Earlier complaint (On Oct 26, 2008)

In reference to a purchase Samsung Air-conditioner from Bela Enterprise (Vadodara). As a loyal customer of Samsung products, I bought an AC (model no: 24 NA split, invoice no. 29/2844) from Bela Enterprises (opp. Aradhana talkies) in Vadodara (Gujarat) on October 17, 2008. The AC model (24 NA, price Rs 28, 500) supplied by the dealer was damaged (with failed compressor) even before it was installed. After four days of repeated requests, the AC was finally replaced only on October 22, 2008, that too with an older version (24 FJ) which cost Rs 27, 700 (Rs 800 less than the earlier model). The dealer said that they don't have the same model and therefore we decided to get the earlier model.

We accepted the model taking in to account the prompt services offered by your service centre. The dealer of Bela Electronics, Mr Dhananjay said that he would pay back the difference as soon as we give him the old (24 NA) invoice. However, even after three days of providing him with the invoice, Mr Dhananjay is unnecessarily delaying the payment of the difference.

On October 26, 2008 when I approached him for the same he told me to talk to the company directly. When I insisted that he should give it in written, Mr Dhananjay misbehaved and told me to get out of his shop. He further dared me to do whatever I can to get Rs 800. Sir, this is the worst experience I have ever had in your company-owned showroom. It is an insult to your loyal customer. The dealer is behaving like a goon.

The objective of writing this letter is to bring to your notice as to how people like Mr Dhananjay take your loyal customers for granted. After the failed attempts to take my money back from the dealer I called up the service centre head in Vadodara. Head of the service centre in Vadodara Mr Vijay was polite and told me that it is the dealer who is responsible for the payment of the difference. I am both, upset and hurt with the way the dealer (Mr Dhananjay) have spoken to me over the period of eight days. I deserve a written apology from your dealer and the sum of Rs 800 which is pending with him. I would request you to kindly take some action on this complaint.