[Resolved]  Samsung C170 Mobile Phone — Customer Serivce and Faulty Product

I have purchased Samsung C170 in September 2008 and within four months; its charger socket was damaged. The Samsung People gave me bad run around before repairing my mobile under warranty. I got it repaired in January. To my surprise, the phone's charger socket got damaged again in March, within two months of the repair work done on the phone. I gave it to repairing through Planet M as I have purchased the phone from there. For, first three weeks, Samsung people told that the charger socket is not available with them so they will repair it once they receive the socket. Now, the worst part comes here that after keeping my mobile for more than a month, they denied performing warranty repair saying that the mobile has the physical damage. The thing here I don't understand is that if there was a physical damage done to phone, does it take month's time to identify it or it was simply a excuse given to cover up their faulty product as they don't want to take a blame of producing defective product. I can say that Samsung C170 is the product with the slight defect because I have this information from an Insider who works for the company’s product. The person I am talking about is works for a very reputed company and I was informed that Samsung C170 has a very delicate Charger Socket and its socket got damaged very soon. The sales persons did not inform about it to customer as if they inform it then the product will not be sold. That is very wrong approach. Consumers are cheated because they are not informed about all the features and problems with the product. In addition, company is denying warranty repair to hide their manufacturing defect. I do not know whether there will be any action taken on this or not, but through this media I want to warn people that please do not buy Samsung C170 as its charger socket is very delicate and if its gets damaged company will not repair it even if it is under warranty. My phone had been useless in not more than 6months. I would suggest instead go for Nokia or any other crap phone but not this one.