[Resolved] Samsung — Split Air Conditioner Service | |
Hi, I have purchased Samsung Split Air Conditioner model number AS18NCAXTL (1.5 tonnes) from Hari Om Electronics, Ashok Vihar, Delhi on January 28, 2009. The split a/c has been having a regular trouble since then. I have lodged two comlaints in three months. The complaint is about a/c not cooling at all. For the first complaint, the first time Samsung sent the engineer(s) advised the installation is not proper and gas may have leaked. The next day they sent another engineers who corrected few connections in a/c and went back. The a/c was cooling for few days and now again for past few days it's not cooling at all. We have raised a complaint again with complaint number being - [protected]. It has been 4 days since Samsung has acted very inefficiently on it. They sent the engineer on day 2 after raising the complaint. The engineer(s) came and again specified the gas has leaked and hence they'll come next day. Despite repeated reminders to them, they haven't turned back. For a product which is just couple of months old, I dont expect so many breakages. Can you please have Samsung act on it as I am very tired after following up so many times with no response. I also requested for a change to the piece itself but delaer says do whatever I will not get it changed. The response has been pretty ugly and un-called for. Regards, Nitin Rastogi [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
is your dealer is certified samsung company dealer? please check for that, might be he is just supplier of samsung. if nothing is in you favour then you can contact the consumer forum.
Reply
This is Regarding Samsung Split Air-Conditioner which i purchased from the NEXT show room chandanagar, Hyderabad.
I have 3 Split Air Conditioners at Home. two of them are LG and one Blue Star. Recently by unfortunate i purchased Samsung Bio-Sleep Split A/c, where i found selecting Samsung Product’s is a Big Mistake in my Decision. I am getting lot of noise in the a/c from the indoor machine.
Regarding this i have given complaint (complaint number:[protected]). From the day of purchase i am informing this to the Next show room dealer and there is no response from them then i have given a complaint on 27th May 2008 and after making many calls to customer care one of the technician came and informed that the motor and baring in the indoor machine are not working properly and have to replace the motor with new one. he also said that it will take 15 days time to change the motor.
I have purchased this Samsung A/C on 25th April 2009. at the time of installation only i got the noise and the persons who installed the A/c said that in Samsung a/c's this noise is common. I din’t understand how that stupid, can say like this after purchasing the Samsung a/c if we know the same thing before purchase we won't buy Samsung A/c. Already we have 3 LG a/c's at our home and i thought that in Samsung Biosleep is more effective but it is more effective in making noise and not getting me to sleep when i use A/c.
I really feel Very sorry for purchasing the Samsung A/c and i decided that in future Me, My Friends and Colleague will won't buy any Samsung products.
I have paid Rs.26500/- it's a very bad experience for me from the dealer and Technician, More over the Dealer and the Samsung Company cheated me by giving me a Defected Machine.
I have 3 Split Air Conditioners at Home. two of them are LG and one Blue Star. Recently by unfortunate i purchased Samsung Bio-Sleep Split A/c, where i found selecting Samsung Product’s is a Big Mistake in my Decision. I am getting lot of noise in the a/c from the indoor machine.
Regarding this i have given complaint (complaint number:[protected]). From the day of purchase i am informing this to the Next show room dealer and there is no response from them then i have given a complaint on 27th May 2008 and after making many calls to customer care one of the technician came and informed that the motor and baring in the indoor machine are not working properly and have to replace the motor with new one. he also said that it will take 15 days time to change the motor.
I have purchased this Samsung A/C on 25th April 2009. at the time of installation only i got the noise and the persons who installed the A/c said that in Samsung a/c's this noise is common. I din’t understand how that stupid, can say like this after purchasing the Samsung a/c if we know the same thing before purchase we won't buy Samsung A/c. Already we have 3 LG a/c's at our home and i thought that in Samsung Biosleep is more effective but it is more effective in making noise and not getting me to sleep when i use A/c.
I really feel Very sorry for purchasing the Samsung A/c and i decided that in future Me, My Friends and Colleague will won't buy any Samsung products.
I have paid Rs.26500/- it's a very bad experience for me from the dealer and Technician, More over the Dealer and the Samsung Company cheated me by giving me a Defected Machine.
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