Samsung — samsung star mobile touch screen not working

i have purchased samsung star mobile from andheri in may 2009 now some days before suddenly its touch screen function got stuck and not working.i produce the piece to service centre located at dombivali west .its pass 2 days and no reply from service centre what is the currect status of the mobile.Just want to know in only 1 month of time how such costly mobile got faulty.can i get replacement of the same.????
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I got this error within 10 days on my brand new samsung star phone. i am a businessman so phone is very important i am not able to give phone to service center for some days and i don't have any alternate phone. i did a very big mistake to buy this phone..

i think nokia 1100 performance is good any other costly mobile. i am the new customer of samsung so very worst experience with samsung i thing we should not go for the samsung products..

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