[Resolved]  Samsung — invalid IMEI no.

From,
Digvijay Singh,
Advocate High Court,
Shyam Bhuvan, 1st Floor,
2nd Carter Road, Borivali(East),
Mumbai-400 066.
Date:[protected]

To whomsoever it may concern—


Subject: SERIOUS COMPLAINT Service Centre at Borivali(West), Mumbai-400 092.

The facts are as under:-

1. I had purchased the Samsung E-250 Mobile Phone from one of the dealer in Borivali(East) viz. TOP 10 Mobile Store under proper working condition and with proper receipt.(I am having all the relevant documents.)

2. The phone was working properly when suddenly there arose some difficulty and I contacted the dealer who referred me to the Service Centre of Samsung at Borivali(West).

3. I went to the said service centre at Borivali(West) and I was required to deposit the mobile phone for about 15 to 20 days and after the repairs the phone was returned to me.

4. Now recently I received the message from LOOP MOBILE that my phone is having an invalid IMEI Number. It was said that you can check your IMEI number by dialing *#06#. When I dialed *#06# I found the IMEI is shown as [protected]. I was shocked to see the IMEI no. all in zeros as when I purchased the phone there was an IMEI no. which is given on the original Bill and also which can be seen on the back of the phone.

5. When I again contacted the service centre regarding the problem, I was told by one of the employee Mr. Sattar that I will have to pay some charges for getting the IMEI no. registered.

6. My grievance is that --
a. the phone is still under guarantee period.
b. The mistake is not from my side as when I purchased the mobile phone there was a valid IMEI no.
c. The IMEI no. was changed after giving the phone at service centre which I discovered when I checked it as per the message received from LOOP Mobile.

It is therefore requested that necessary direction be given to the service centre to correct the problem, without any charge, within short period of time as the services of my phone (LOOP) was barred by the service provider because of having invalid IMEI no.

Kindly do the needful at your earliest as I am facing problem due to non-working of the phone.
My contact No. is [protected].
(the no. is working since I have taken another mobile phone.)
Yours truly,



Digvijay Singh
Advocate High Court.