[Resolved]  Samsung — Consumer Harrasement

Am really stunned to experience such an insensitive response of high degree from the world No.1 Electronics Manufacturing Company like Samsung. I not only purchased a Television but three more consumer goods an Airconditioner,a refrigerator and a washing machine on 5th of Nov'2009.I paid the required amount out of purchase in Cash at Samsung Plaza Hazratganj Lucknow, this is imperative and important to mention that the goods were purchased to gift my sister on her wedding.Since the purchase the first service visit was not all done for any of the goods in fact in turn I had to call several times and so the same got closed parallelly we started experiencing some green colors appearing on the screen problem after 4-5 days of purchase , several times we had to call up call centre , samsung plaza, get into the operational issues theTV was repaired but the problem kept persisting despite several repairs.Finally the Sr.Eng visit was conducted and it was evident that the replacement has to be done now if Samsung does not have the model for replacement then why should I be compelled to upgrade and pay an extra amount of Rs.500 for the same . Is this the customers pain area or concern ? What if customer is not willing to pay due to some reasonable reason ? Is this my fault that I purchased all required goods of Samsung Only' trusting the Brand and its good image ??
It is almost 40 Days that I am following consistently from one end with Samsung Plaza people Mr.Jafri , J K Wahal , Nitin Wahal and above all Service People of Samsung Mr.Dheeraj and the Branch Head Rajiv Mittal very arrogant and insensitive on the customer front They all were ready to replace after a long follow up rather upgrade the model and charge Rs.500 for which am not ready as mentioned above despite my re-itteration no body bothered to arrange for the same model and try n put into efforts .

This is really heartening and now am ready to fight by tooth and nail and if no positive response is received within next three working days on replacement of my TV same model free of cost I would move to media and Consumer Forum .

Warm Regards

Zameer Akhtar
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