[Resolved]  Samsung — Faulty Samsung SGH-D840

I had purchased a Samsung SGH-D840 metal series phone in November 2007.Within a month it started giving display problems. Initially when the slide was pushed up or down, the entire screen would become hazy and all the colors used to spread all around the screen.. after a few days the entire screen became white and no amount of restarting would make it come back to the normal state.

Within the month, i took it to the customer care center in Nehru Place,New Delhi where i urged them to change the handset as it was a new set and within a month, a major problem had struck. A samsung employee Mr. Rajesh, without even scrutinizing the handset, tried to console us that there was a "minor" wiring problem and that they are not in a position to change the set because they dont have the authority. After an hour of argument, i agreed to get it repaired, and was promised that something like this will NOT happen again.Here it was interesting to note that Mr. Rajesh tried to "make us understand" that wiring errors are a common problem in ALL slide phones irrespective of the company and it wasnt their fault.. in other words.. it was a normal thing!!

About 10 days ago ( within 4 months of purchase), the handset started giving problems again! And this time, it was with the speaker.. I could not hear a call if the phone was not slid down!!
When again, i went to the service station, we were "greeted" with the same person. Mr Rajesh.. who just took a look at it and amazingly predicted that it was a wiring fault again and that they had a new "upgraded" cable which when installed.. would neva give problems again..When I screamed that i had enough, he called his senior.. who was way better than him.. and scolded him for not checking the phone and making predictions.. he said that he would get it checked.. while we waited for an hour.. the set was repaired against our wishes.. and mr. Rajesh came up to us to immediately get a document signed which stated that "i as a customer , am satisfied with the serviced product" under a fine line.. when we argued again.. he left and called the senior..

Even after the repair where the calls were now audible.. they created a new problem.. there was a tremendous distortion in the sound and it seemed like the speaker was destroyed..To brush the matter again.. Mr Rajan seeked to console us that it was a problem with the song (as if the song would suddenly give problems).. luckily my mother uses the same set D840 bought just 15 days after the faulty set.. and when we transferred the songs and compared.. he still refused.. his senior came, noticed the distortion and reprimanded him again.. Again more harassment was evident!!

In the end, the senior told us that he was sending a complaint to the "head office" and if they approve.. they would change the set...Mr. Rajan said this procedure would take a month, while the senior Mr. Das said it would take 10 days!! they themselves are caught in a fray..

now!! we are waiting for the past one week and no comments have come back to us.. and we are stuck with a faulty set!! can someone give us justice!!