[Resolved]  Samsung C3303i — Pathetic Response Samsung

Address:

Chennai, Tamil Nadu

Dear Samsung Team,

I had problem with My Samsung Mobile i wrote mail to a Very Responsibility Officer (Mr. Rajiv)

My Mail:-

---- Original Message -------

Sender : Amaran K<[protected]@gmail.com>

Date : Mar 19, 2012 11:39 (GMT+05:30)

Title : Reg:Samsung C3303i

To : R G<rajiv.[protected]@samsung.com>



Dear Sir,

I have Brought a Samsung C3303i on 21st Jun'2011 at Sangeetha Mobile showroom - Selaiyur (Chennai), Since that I am facing the Lot of Problem

Problems:-
Without connecting the Charger Show as charging - Went to Tambaram Service center problem rectified
Without connecting the USB Show as Connecting - Went to Tambaram Service center problem rectified
Voice Volume was too Low to Hear for others while I am speaking - Went to Tambaram Service center problem rectified
My headset was not working in 195 day from the date of Purchase - They said 180 days is the warranty period - I accepted
And now again the Volume Issue & Automatically getting Switch off - Need your intervention to get a replacement. In this Nine month I am getting a Problem regularly. I cannot put Permission to my office and go this issue regularly.
I have brought a Samsung c3752 on 6th Nov'2011 and its headset is not working - Went to Tambaram Service center - for that they make to wait for 20 minute without enquirer the issue .Later they asked and checked it stock is not available we will get by next week - Kindly ensure for this to get as well for my C3303i replacement

I had made 4 visits to your service center in hope that my mobile will be repaired / rectified .But the status remains the same (Not in Usable condition )

I had high trust and faith in the quality of Samsung products which is turning out to be otherwise.

As a last resort I write this mail to you for your intervention to get My handset replaced either by the same model or a different existing model where in I would be ready to pay the price difference as applicable

A reply from your end will be highly appreciated

Regards
Amaran.K
[protected]
Chennai

I had received the Response :-

from R G rajiv.[protected]@samsung.com
reply-to rajiv.[protected]@samsung.com
to Amaran K <[protected]@gmail.com>
date Mon, Mar 19, 2012 at 6:51 PM
subject Re: Reg:Samsung C3303i
mailed-by samsung.com
Important because you marked it as important.
Images from this sender are always displayed. Don't display from now on.
hide details Mar 19
Dear Customer,

We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product.

We sincerely regret the inconvenience caused to you and assure you of a quick and most suitable resolution. I have forwarded your concern to the department and they will contact you shortly .

We appreciate your patience and assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.

Warm Regards,
Prashant Kumar
Customer Satisfaction Team

After 2 days i got a call from someone he introduced himself as i am calling from Samsung and he enquirer where you given the Service i said its in Tambaram and he said you will get the call from Tambaram

and Again after 2 days i got a call from someone he introduced himself as i am calling from Samsung Please visit our Tambaram Service center we will sort out the Issue But there are not ready to Replace the Mobile but i got a headset which is fault in the warranty period one of the request on mail

And Mrs.Abirami from Samsung send the Mail as:-

from AABIRAMA SUNDARI S aabirama.[protected]@partner.samsung.com
reply-to aabirama.[protected]@partner.samsung.com
to [protected]@gmail.com
date Sat, Mar 24, 2012 at 10:42 AM
subject Fwd: Fwd: Reg:Samsung C3303i
mailed-by partner.samsung.com
Important mainly because of the people in the conversation.
Images from this sender are always displayed. Don't display from now on.
hide details Mar 24
Dear sir,

As per the tel con,it was for your kind information that already it was informed to you to collect the handfrre drom the service center. but you are not able to do it because of your busy schedule. You have confirmed that you will be visiting our service centre as per your conveniency. So, again I am requesting you to visit the Samsung service center to collect the hands free and we will provide you the best resolution on the top most priority.
Thanking and assuring you for best services always.
Feel free to write me in any concern





Thanks and regards,

ABIRAMI.S

Branch Co-ordinatore ,

Samsung CS Team,

CHENNAI.

Reply Mail for Mr.Abirami

from Amaran K [protected]@gmail.com
to aabirama.[protected]@partner.samsung.com
cc rajiv.[protected]@samsung.com
date Mon, Mar 26, 2012 at 12:40 PM
subject Re: Fwd: Reg:Samsung C3303i
mailed-by gmail.com
hide details Mar 26
Dear Abhirami,

I would like to thank you for the response received by your personnel.
I had indeed been to your service center for resolution of my request.
However the service center team did not accept my request for replacing the handset & they had communicated that the policy of the company for replacing the handset will happen only when some parts are replaced
Now this policy does not augurs well with my case as many a times I had visited your center for repairs. If your service center does not replace parts at the first or second or even third instances then I may not be penalized citing company policies.

I leave it it you for making a decision on whether to replace it or not.
If not I will go ahead and purchase a new handset and for obvious reason it will no longer be a SAMSUNG brand.

A very dis-satisfied customer.

Regards
Amaran.K
[protected]
Chennai

Again

from Amaran K [protected]@gmail.com
to aabirama.[protected]@partner.samsung.com,
rajiv.[protected]@samsung.com
date Sat, Mar 31, 2012 at 4:15 PM
subject Re: Fwd: Reg:Samsung C3303i
mailed-by gmail.com
hide details Mar 31 (10 days ago)
Dear Abhirami,

Awaiting for your response on my mail


Regards
Amaran.K

Still now no Response

What a great response they giving to the customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I don't Know weather i will get the response to this Blog or not