[Resolved]  Samsung — fridge

REF : [protected]

specific complaint against SUDHAKAR and PRAKASH from Hyderabad.

They are the most unprofessional and irresponsible customer reps I have ever come across.

My fridge was and is still not working. They were assigned on the job. They do not take calls, return calls and even block out my calls.

[protected] and [protected].


I had to call Sudhakar from a mumbai mobile number (he had blocked out my number and was not taking my calls) so that I could talk to him. This is the level to their support. You can verify this with him.


This is going on ince Jan. Today is Feb 20 (there is a bandh in Hyd so no supprt and I understand today). What about the rest of the days??

They took my fridge for reapir and observation and returned after 4 days (i had to keep calling for the status). After that it stopped working completely and is now dead.

I have already spent 2000 Rs and much more on phone calls.

PLEASE ATTEND TO THIS IMMIDIATELY AND LET ME KNOW HOW YOU ARE GOING TO COMPENSATE THE HARRASSMENT. AND WHAT ACTION YOU WILL TAKE>

I WANT A REPLY AND A PHONE CALL - [protected]/[protected].

Chitra