[Resolved]  Samsung — Faulty Samsung Fully automatic washing machine

Samsung — Faulty washing Machine

Hi,

I (we) have been customer for Samsung for a long time (more than 6 years!) and every product at my residence would be Samsung! Such is the relation that I hold with Samsung.

Though it was a very great experience, until I bought my dream front loading washing machine.

I had purchased the above said model of front loading machine on 09/08/2008.

After couple (to be more specific 5 times) o[censored]sage, water started leaking from the base of the machine, for which I lodged a complaint with number [protected] (first dated 31/08/2008).

After lot of struggle, the service engineer came on a fine morning when there was no power at home & opened the top lid and said no problem at all!

After that when we tried using the machine, it started throwing water out like a fountain. We called the customer service again & on 7/09/08, the above SR was re-opened.

When the service engineer observed this time (08/09/2008), he said there are multiple issues like AG+ unit not working, problematic door & some other issues & he called up some one & recommended for replacement as he cofirmed with us that the unit seems to be a faulty one.

He took a copy of the bill too for the same.

The same evening we got a call from service location (guess from Noida), which said that the service engineer recomended for replacement & higher authorities would communicate back.

4 days later got a call from local service center (Bangalore) & I informed the same story & the person confirmed with service engineer & this time the service engineer deferred from what he said eariler (regarding replacement) & said replacement can only be done if the issue is with in 1 month of purchase (In my case I initally complained on 31/08/2008 & second on 07/09/2008 & in either case I am eligible for replacement) .

When called customer care they again said that the replacement request is to be escalated & soon I would be receiving a call for confirmation from higher officials.

But till now nothing happened, apart from recieving a confirmation that Washing machine would be replaced.

Till date no action is taken & I am not able to make use of my machine despite spending lot of amount on that.

Samsung India — supply of faulty washing machine

we have purchased washing machine wmwa 10vpleh model of samsung from vijay sales borivali west chassis no is 17925dbb400286. from the day one machine is not working properly samsung service person has also agreed that this is a faulty machine. but still there is no official communication from the co.date of delivery 12 th august 2011 surprisingly horrible QA department of the company and service dept is not authorized to give commitment. we are fade up of this MNC attitude.

Samsung India — Faulty Washing Machine

I had purched a washing machine maodel No. WA85ASHEH of samsung make in May this year. Every since the machine has been delivered there is some problem or the other. In the last 6 months I must have made some 20 complaints regarding this machine. I feel that I washed less clothes and made more comlaints.

Nothing seems to be working well. There is no satisfactory help or reply from them.

I want this machine replaced if they cannot rectify it once and for all.