Samsung Cell Phone — not repaired my cell | |||
Dear sir/madam I had given my Samsung mobile s1 for repair in santacruz service centre for repair.my cell was not reading sim card.they call me after 10 days that your mobile is ready and u can collect it after payment.I saw that they were done nothing with my mobile,the problem is as it was.so please help me.my mail id is ahamad.[protected]@gmail.com .cell no [protected] Was this information helpful? | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung Cell Phone — Cell phone not charging
I bought a SamsungCell model SGH-C-170 after using for a year, it got a problem of not charging properly. This continued for a period of 2-3 months and it suddenly stopped charging, with the result I cannot use the cell phone. Duribng this period its Headphone stopped working and the Charger also gone dead.Upon contacting the Authoirised Serrvice Centre of Samgsung at Indore, afater necessary inspection by the technical person, an estimate was given to me for Rs.700/ for getting the instrument repaired. It was further confirmed that the instrument is being sent to Mumbai and if the repairing cost is more than 00/-, they will inform the approximate estimate for repairs and once the party confirms, they will proceed further to carry out the repairs.
In my case, i placed the wor order where the estimate was Rs.700/-. It was lodged on 22, 09.08. I was told to contact them after a month. I contacated them on 23.10.08 when I was told that it has not yet come from their office in Mumbai. Thereafter every 3 days I repeatedly contacated them and I was told that the courier has come on Saturday the 1st November and I can take dellivery of the same on 3rd Nov.; Upon that I contacated them today the 4th November when I was startled tosee that the instrument has not been repaired and they showed an estimate of 2300/- which is more than the cost of a new instrument of that make and model.
It is surprising that for one month what they have been doing and I have my own doubts that they must have removed the improtant working parts of this cell phone and have returned a dubba ( empty phone). Besdies its cover was in broken condition.
The behaviour of the person at athe Customer care centre was rude as if the consumer had gone to his place for begging. He during the period f one month never said that the estimate is over and wanted written confirmation and now he wants a confirmation. Why should a person spent money far in excess of the actual cost, otherwise he may be an ecentric.
Can you help me