[Resolved] Samsung — Overcharging over and above MRP | |||
I bought one 1.5. ton AC from M/s Ratna Cool Homes Ltd.,, Pondy bazar, Chennai. MRP Price mentioned on the carton 15790/- they charged me 15990/- plus for stabiliser extra and installation extra. when i enquired they say they have discounted stabiliser price and added it up in the a/c price. normally we get cash discount from mrp price. i sent a complaint to samsung india. they simply forwarded it to their regional office at chennai. nobody cared even to call me. Again the attitude and taking consumers for a ride by a big multinatinational. Shame on them. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung — Overcharged for Installation
I had purchased an AC (Samsung 123TGA 1.0 ton Split Set) from Great Eastern Trading Co., 433. Garia Main Road, Kolkata- 700084. vide their receipt MR No- 3781. Dated [protected]in- 219, out- 0757) for Rs. 21490/-.Two days later they sent two boys to install the appliance. In doing so, no angles were used as the outer unit was installed on a separate window ten feet away from the inner unit. But the amount they charged is astonishingly high.
The break up is as follows:
Drain Pipe- (15 ft.x Rs. 30 per feet) = Rs. 450
Cable- (16 ft.x Rs 45 per feet) = Rs. 720
Installation = Rs. 1500
_________
Total = Rs. 2670
Later we came to know from Samsung Engineer that cable upto 12 ft. along with copper pipe comes free of charge. When we inquired about from the above mentioned showroom and visited the shop twice personally. They said they would send the installation bill to me but till date I have not received any such thing. They gave me a mobile no.- [protected]. The no. seems to be not in use as no one ever answers it.
Kindly look into the matter and take the necessary steps.
Thanking you
Achintya Dasgupta
B-1, Priyankar Apartment,
898-A, Street No- 18/1 (near Ananda Sangha Club)
Kalikapur Road
Kolkata- 700099
Mobile No- [protected]
Date[protected]