Samsung Clp 315 — Low product life/quality

Address:

West Bengal

I had bought a Samsung CLP 315 printer.The print quality has deteriorated and I had lodged a complaint at Samsung support number.The complaint was promptly attended but the diagnosis of the technician initially was that I needed to replace the toner cartridge.When I pointed out that it was showing 27%(for yellow which was the lowest as you can see in the attachment) he told me that I still would have to replace the same.The point that comes to mind is that am I supposed to throw 27% of toner in the dustbin when it is so expensive(the number of printed pages is 700).Anybody can calculate the CPP which will exceed Rs 10 per page going by the current suggestion.
Upon insisting,he told me that there was "banding" on some of the toner drums.Again the question that comes to mind is that is a customer supposed to invest in such expensive toners again and again even if the product is 6 months old??Does Samsung sell such inferior quality products??The technician was of the opinion that yes six months was a pretty long time.
I would also like to mention that the printer used to give the following message in the initial days o[censored]sage-"incompatible paper" or something to that effect,which stopped appearing on its own.
I humbly request Samsung to please look into the issue and resolve the same as I am a dedicated Samsung customer using a number of phones,tvs etc and will lose faith in the brand if I am forced to waste my money in such a manner.

Ankur Jain
[protected]@gmail.com