[Resolved]  Samsung Corby — MY SET REPLACED BY OLD SET BY SERVICE CENTRE

Address:

West Bengal

Tuesday, 2 November, 2010, 3:42 PM
From: "DEEPAK JALAN" <[protected]@yahoo.com>Add sender to ContactsTo: support.[protected]@samsung.comDear Sir,
yesterday due to various effortsof reliance web world , my staff went to KARUNA SERVICES MANAGEMENT P LTD, AND WAS GIVEN A SET.
WHEN I SAW IT I WAS SURPRISED TO SEE THAT IT WAS NOT MY SET, AND THE FOLLOWING DETAILS WAS FOUND ON OPENING IT :
MODEL ; SCH- F339
FCCID : A3LSCHF339
A000001DA242BF , JAN 2010
BATTERY DETAILS IS AS FOLLOWS :
AB463651BU
S/N:LC1SA21WS/4-B

ON THE PROTECTOR THERE WAS SEVERAL MARKS / STREAKS AS IF SOME POINTED STICK HAVE BEEN USED TO OPERATE IT.
I PERSONALLY WENT TO KARUNE SERVICES AND MS SAMPA RAY ([protected] ) TOLD THAT THEY HAVE GIVEN NEW HAND SET TO ME, BUT ON SEEING THE SET NO BODY CAN SAY THAT THE SET THEY HAVE GIVEN IS NEW.
PLEASE NOTE I AM NOT SATISFIED AS MY HAND SET WAS JUNE MADE AND THEY HAVE GIVEN ME SECOND HAND SET.
I HAVE REQUESTED MS SAMPA RAY ALSO TO GIVE NEW HAND SET, BUT SHE ASKED ME TO CONTACT MR RAJIV BANERJEE [protected].

YESTERDAY I HAVE INFORMED MR VIKRAMJIT ( FROM SAMSUNG INDIA LOOKING AFTER VARIOUS SERVICE CENTRES , CONTACT NOS [protected] ). HE SAID HE WILL LET ME KNOW AFTER 10 MINUTES, BUT IN VAIN. I CALLED HIM SIX TIMES ON HIS MOBILE BUT HE DID NOT RECEIVE MY PHONE CALL.
I FEEL CHEATED AS I AM NOT READY TO ACCEPT OLD SET AGAINST MY NEW HAND SET.
PL ADVICE IMMD
RGDS
DEEPAK



--- On Mon, 1/11/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:


From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: Fw: REMINDER Fw: Re: Re: Fw: after sale service problem
To: support.[protected]@samsung.com
Cc: mkt.[protected]@samsung.com
Date: Monday, 1 November, 2010, 9:09 AM


Dear Sir,
on saturday when my staff visited the service centre for hand set, we were told that they have not recd the mother board from their company and once again they have asked us to visit on 6/11/2010.
I WANT TO ASK YOU SHALL I FORWARD THIS EMAIL TO MY 500 FRIENDS , RELATIVES , CUSTOMERS AND FURTHER ASK THEM TO FORWARD THIS EMAIL TO THEIR FRIENDS ALSO,
YOU CAN UNDERSTAND IF THIS CHAIN CONTINUES WHAT WILL HAPPEN TO YOUR GOODWILL, AND ULTIMATELY SALES.
I EXPECT SOME ACTION FROM A MULTINATIONAL COMPANY LIKE SAMSUNG , OTHERWISE I WILL HV TO PROCEED WITH CUSTOMER AWARENESS PROGRAMME AGAINST SAMSUNG'S AFTER SALES SERVICE.
DEEPAK JALAN


--- On Sat, 23/10/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:


From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: REMINDER Fw: Re: Re: Fw: after sale service problem
To: support.[protected]@samsung.com
Date: Saturday, 23 October, 2010, 1:34 PM


REMINDER

DEAR SIR,
I REQUEST YOU ONCE AGAIN TO CHANGE MY HANDSET OR ELSE I WILL HAVE TO APPROACH CONSUMER COURT AND VARIOUS MEDIA AGENCIES REGARDING THIS PROBLEM.
PL SUGGEST
RGDS
DEEPAK
- On Thu, 21/10/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:


From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: Re: Re: Fw: after sale service problem
To: support.[protected]@samsung.com
Date: Thursday, 21 October, 2010, 6:36 PM


REMINDER


Dear sir,
I am yet to receive any positive reply from your side.
Its a matter o[censored]tmost regret that your so called Branch Service Manager is not at all interested in conveying the status of my handset.
I lastly request you to refund back my money so that I can buy set from some other company where I hope to get responsible staff.
pl confirm how and when will you refund my money back.
Awaiting your reply.
deepak






--- On Thu, 21/10/10, SUPPORT INDIA <support.[protected]@samsung.com> wrote:



From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Re: Fw: after sale service problem
To: "DEEPAK JALAN" <[protected]@yahoo.com>
Date: Thursday, 21 October, 2010, 12:42 PM


Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

------- Original Message -------
Sender : DEEPAK JALAN<[protected]@yahoo.com>
Date : Oct 21, 2010 14:02 (GMT+09:00)
Title : Re: Fw: after sale service problem
Dear Sir,
kindly oblige me with a new hand set, As you can see your qualified engineers are unable to set right a handset in last 30 days, which shows there is some major manufacturing defect.
so pl change the set and oblige
rgds
deepak
--- On Wed, 20/10/10, SUPPORT INDIA <support.[protected]@samsung.com> wrote:
From: SUPPORT INDIA <support.[protected]@samsung.com>
Subject: Re: Fw: after sale service problem
To: "DEEPAK JALAN" <[protected]@yahoo.com>
Date: Wednesday, 20 October, 2010, 4:19 PM
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MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial, arial;}
#yiv[protected] TD {
MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial, arial;}
#yiv[protected] LI {
MARGIN-TOP:5px;FONT-SIZE:9pt;MARGIN-BOTTOM:5px;FONT-FAMILY:Arial, arial;}
#yiv[protected] {
FONT-SIZE:9pt;FONT-FAMILY:Arial, arial;}
Dear Customer,
We regret the inconvenience you are facing with your Samsung product.
We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.
We can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
------- Original Message -------
Sender : DEEPAK JALAN<[protected]@yahoo.com>
Date : Oct 20, 2010 17:27 (GMT+09:00)
Title : Fw: after sale service problem
REMINDER
--- On Tue, 19/10/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:
From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: Fw: after sale service problem
To: support.[protected]@samsung.com
Cc: manish.[protected]@reianceada.com
Date: Tuesday, 19 October, 2010, 4:17 PM
Dear Sir,
I had made a mistake by buying Samsung mobile hand set .
Today your service centre staff had no idea when will the set get repaired.
Kindly revert back immd or else I will have to approach consumer court and various medias.
deepak jalan
--- On Tue, 12/10/10, DEEPAK JALAN <[protected]@yahoo.com> wrote:
From: DEEPAK JALAN <[protected]@yahoo.com>
Subject: after sale service problem
To: manish.[protected]@relianceada.com
Date: Tuesday, 12 October, 2010, 4:58 PM
Dear Sir,
I have purchased a SAMSUNG KORBY HANDSET,
Model nos SCH-F339ZKAINU , RSN/ESN NUMBER - A000001E8A3060
ON 15/07/2010 from Reliance World , 11B, Kalakar Street, Kolkata vide your Invoice Nos [protected] Dated - 15.07.2010.
On 20/09/2010 handset got hanged , and after visiting Reliance world , I was told to visit Samsung service centre.
On 21/09/2010 I had to deposit my set to
KARUNA SERVICES MANAGEMENT PVT LTD ( SAMSUNG'S SERVICE CENTRE)
207 CR AVENUE , MERIDIAN PLAZA , CALCUTTA
WORK ORDER NOS - WA[protected]
SL NOS - A000001E8A3060
IMEI/RSN A3SCHF339
21 days have passed since then I have not recd. my handset, further they don't have a satisfactory reply to it
MS NANDITA from this service centre assured me last wk that the set is under observation and that I can take delivery on Saturday 09/10/10 but in vain.
On 11/10 /10 I was told engineer is absent who has kept the set under observation so delivery is possible only on 12/10/10
Today they have another reason, i.e there is still some problem with mother board which needs replacement, but they still dont how much time they require to solve this problem.
I told them to replace the set with new set, since there is problem with the set, but they refused to do so.
Now I actually want to know what shall I do, I feel cheated by such a big brand like Samsung India, and I would request you to treat this matter seriously and take necessary action possible, since it will be you who will loose a customer.
I expect necessary action from your side since I feel I purchased the same from you, and I trust your company and had no idea regarding Samsung India.
regards
deepak jalan
P-3 kalakar street, 2nd floor.
kolkata-7
[protected]