Samsung — Customer care center Engineer unable to repair fridge after taking rs 7000-/ as repair

Address:

Kangra, Himachal Pradesh

Dear Sir, I am very sorry to point that that Customer Care Centre at Dharamsala is not giving satisfactory service. I am holding a double door frees vide its Sr No. 0879 Model No 25SBPS. It is painful story within eight months Samsung Service Centres, Dharamsala charges more than Rs 7000/- from me but the Refrigerator yet to function properly. Samsung Engineer replaced compressor on January 26, 2013 and charges Rs 4000/- under their receipt No 1067 and gave one year warranty of compressor. After that Refrigerator not worked properly and again approach the Engineer to check the Refrigerator (Mobile No[protected] but the person never come back to see Refrigerator. I have contacted Mr Sanjeev Sr Engineer on mobile No[protected] regarding this. Mr Sanjeev visited my residence and find out that high voltage compressor was installed in the Refrigerator. At this time he assured that your problem was solved within a week. But Mr Sanjeev never called back or not attended the complaint. On June 23, 2013 I again registered a complaint vide complaint No [protected]. Engineer who replaced the compressor came and asked its timer is not working properly (during this period Engineer replaced three time its timer and charged its charges) and he replaced the timer and charged Rs 1000/- he did not give any receipt. While collecting the charges he said that he would provide the receipt on next day, but he never come to give receipt. On September 26, 2013 I also registered a complaint regarding the Refrigerator. Engineer who earlier came to repair the Refrigerator told my wife its compressor burnt and you have to pay around Rs 5000/-. Today I have called Service Centre Dharamsala and want to talk Sr Engineer Mr Sanjeev but the Receptionist did not allow me to talk with Mr Sanjeev. Detail of Charges paid to Dharamsala Centres: 25.12.12 Rs 1400/- vide receipt No 1065 26.1.13 Rs 4000/- vide receipt No 1067 25.6.13 Rs 1000/- receipt not provided. Total amount paid Rs 6975/- And now demanding Rs 5000/- As per Engineer gave one year warranty of the compressor so you are requested to instruct the concerned branch to replace the compressor immediately, because the service centre persons harassed me for the last one year. I again request in your goodself that my problem should be solved immediately other wise I have to go consumer court. Hoping an early reply. Regards Ram Murti Sharma R/o Village Barol, Dari, Dharamala, Distt. Kangra (HP) & Office Address: The Tribune Office, Centre Point Civil Lines, Dharamsala, Distt. Kangra (HP) Email: [protected]@gmail.com