[Resolved]  Samsung — bad customer service and no response

Address:

West Delhi, Delhi

hi,
i have called up samsung customer care 10 days back to collect my samsung ac as there was some problem in cooling,,after calling up for so many times finally samsung engineer comes and inspects the ac and then later in eveng my ac was picked up from my place in vikaspuri on 15-09-10 and today its 18-09-10 and am calling samung service centre since 2 days but thy just say that we hv mailed the concerned department and they will call you.till now i havent received any call from them and since morning i have been calling them they just say we will arrange a call back or rather say me to call they customer services as they have sent my ac over there..its not my responsibility to call SAMSUNG'S authorised dealers and check about my ac but still i called them and spoke to them regarding it..when i called up SAMSUNG authorised dealer called GLOBAL SERVICES address rz-8 mahindra park pankha road uttam nagar new delhi 110059. mobile num [protected] email id [protected]@yahoo.in..the staff here were ill-literate and used foul language,they dont have basic manners how to talk to a client..since today morning i have been calling here and talking regarding my ac but didnt get any response inspite the person i spoke to says ''dont bother my boys and dont disturb by calling again and again""..AFTER ALL THIS I AGAIN CALLED UP SAMSUNG CUSTOMER CARE WHERE I HAVE INTIALLY CALLED UP..COMPLAINT NUM IS [protected]..here at customer care executives say me there cant do anythng regarding thz and says will arrange a call back from senior person..this is the patent line they use..AM STILL WAITING FOR CALL BACK FROM ANY SAMSUNG'S EXECUTIVE..AND WAITING FOR MY AC.

I WOULD BE OBLIGED I[censored] LOOK INTO THE MATTER.

REGARDS
FAAZEL DASTANI.
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