Samsung Digital Camera Product Code - 861 — Product not delievered

I placed order to avamerchandising "order No-ST 512/Cust id AVA/08/0000236" dated 17/05-2008 For a Digital Camera(Samsung) and also a monalisa pearl set[protected] and a reebok bag Wen i booked that order ur people said that the product will be delivered with in 14 working days amount also debited from my creditcard on 17/05/2008, But when I called to customer care for the status of the order this product is not yet dispatched, even after one month. Whenever I am asking the status their answer is like this only these people are not even clear when they dispatch the product and not even creating complaint for my problem. Now I feel fraud happened to me and this company is not reliable. and all sort o[censored]n qualified customer service executives are sitting in the customer care dept who does not even how 2 speak 2 customers. kindly revert back as early as possible or else i will lodge a complaint in consumer court .