[Resolved]  Samsung — DOES NOT POWER ON

Address:

Hyderabad, Andhra Pradesh

Dear Samsung,

I Have purchased Samsung Galaxy Grand on 9th of April 2013 & started using from 11th of the same month on 29th of the same month it got automatically got switched off when i visited "BIG C" from were i purchased the mobile one of the executive said to visit samsung service center so that they will give a letter so that we can change the handset, when i visited samsung service center and asked for letter he said it is not possible to give a letter as it is 20 days old handset and said we can only repair and give i argued with him for almost 2hrs and agreed to open the handset in front of me, after opening the handset he said it is just a loose connection near the on/off button which is fixed it was on 30th of April 2013, on the same day i was going to Goa for vacation in the night when i took the handset to make a call it was switched off again the same problem entire tour i was not able to take a single photo as i depended on my mobile & i was not able to make some calls as entire phone Number was in phone book, after returning from trip i gave it to service centre on 4th of may 2013 still on today i dint get the phone nor they have provided alternative phone.

Hope you look into it and provide me a new phone.

Name: Anand
Phone No: [protected] & [protected]
email: [protected]@yahoo.com
Model Name: GT-19082EWAINU
Bill No: [protected]

Hope i get a positive reply :)

Thanks & Regards,
Anand.