[Resolved]  Samsung — Dead Phone

Address:

East Delhi, Delhi

Hi this is to bring to your kind notice about 1 of your Products went dead as soon as the warranty expired.

Before I start I would like to introduce myself, my name is Balaji Seshadri and I reside in New Delhi. In the month of September 2009 I was reading an electronic magazine in which I saw an ad about 1 of Samsung’s new addition in the cell phone market. Samsung Jet somehow I instantly liked the mobile and later I decided to buy the same. But to my surprise many dealers including Samsung dealers were either not aware of this phone or they did not had stock of. But finally I was able to find a dealer in Noida from where I got my phone. Few months it worked like a charm and then it started giving some problem like battery drying up quickly, freezing and call getting disconnected in case there was a call waiting scenario. So I went to Samsung service center in Lajpat Nagar and they told me that my phone has the latest firmware so there is no need to worry. Also wanted to bring to your notice when I bought the phone as I was very impressed with the overall look of the phone I did recommend same to my friends, and I of them bought the same set and the other decided to buy Samsung corby both being a Nokia fan earlier. I and the guy who brought Samsung Jet started having the same problem but mine was rectified automatically but the poor fellow had so many problems with his set that after so many visits to the service center they have told him that his phone cannot be repaired and they would provide him with refund. When he told me the same I was shocked to say the least.
Earlier this month 1 day all of a sudden my phone completely freeze and I had to take out the battery few times but then even that was not working. So I took the phone to Samsung Service Center in Mayur Vihar and they told me the problem can be because of the software or hardware. In case the software is corrupt the charges would be Rs.280- and in case the hardware is corrupt it would just cost 75% of the price of my phone as the warranty just expired on 11th Sep 2010.
I called the service center multiple times as they were just delaying the response, but after 2-3 days they told me which I was expecting that the Motherboard has gone for a toss and it would just cost me 7000-. Now is that what Samsung is all about. Now let me tell you I am not trying to exaggerate my case as all o[censored]s who had bought Samsung phones at the same time are facing similar situations. This is the worst thing could have happened with me for being with the Samsung family for close to 10 years. I am a proud owner of Samsung TV, Refrigerator and an Air Conditioner. I always had high hopes from Samsung products and always advertised Samsung products to my friends and family. But let me assure you that if something is not done as far as my phone is concerned first you would be losing a loyal customer and secondly bad advertisement in the time where mobile phone industry has so much of competition would not be a good idea.