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[Resolved]  Samsung F - 480 — VERY BAD OUTGOING VOICE

To,
The S.H.O.,
Malviya Nagar,
New Delhi-110017
Sub: Complain against my SAMSUNG mobile hand set # F480, IMIE:-[protected]

Sir,
I have purchased a new SAMSUNG Hand set from HOT SPOTS RETAILS LTD. Shop no-10, New Market Malviya Nagar, New Delhi-110017 on 08/12/2008, BY CASH of Rs.18350/-in the name of my wife Mrs. Yasee Jaspal R/o 96-C, Eastern Avenue, Sainik Farms, New DELHI-110062, it never worked properly from the day I purchased, it doesn’t have voice clarity or always have a disturbed outgoing sound.
I took that phone after 3 days to HOTSPOTS for exchange and they referred me to their authorized SAMSUNG Service center at Malviya Nagar Corner Market, New Delhi-110017. and the service center staff asked to come after 3-4 days& again after 3-4 days our staff ms. Rupika went to HOTSPOT Malviya Nagar, for its exchange and again its manager Mr. Surinder sent her to the service center, saying that only Samsung people will exchange it wherein at Samsung service center she met Himani and Akhilesh, who claimed himself the manager of the center, wherein he looked at the phone instrument and asked to leave it for with him for 4-5 days for repairs, wherein I am not interested to get the new instrument repaired but I am only interested to its exchange or refund of the money.
And Mr. Akhilesh said that since you have bought it from HOTSPOTS in cash therefore you have to go to the HOTSPOTS to collect the money,
We came back to HOTSPOTS and demanded the refund of the payment wherein the Manager of the HOTSPOTS refused to refund the money of the Samsung instrument F480 and started abusing us by mentioning the name of his proprietor as Mr. Modi who is a influential person of the city and runs a big hospital called Modi Hospital in Saket and he further said that Modi can get me killed, but on my request he did not even give the name and telephone number of the president of HOTSPOTS .finding no other alternate I called on number 100 FOR POLICE ASSISTANCE, who reached in 15 minuts time wherein they asked for the local Thana Police who asked the manager Mr. Surinder of Hotspot to reach the police station in the mean time I called Samsung corporate office also where I spoke with Mr. Ganesh.
On just reaching the police station Malviya Nagar I received a call from Mr. Neeraj of Samsung who insisted not to lodge an FIR against SAMSUNG and he will get the said Handset exchanged within 5 working days.
Since it can be last minute decision by Samsung to deceive me I hereby request you to lodge an FIR against Mr. Modi and staff of HOTSPOTS along with the staff of Samsung for cheating me by providing a damaged or defected mobile phone, For any further information please call me on my mobile number.

Thanking you
S.S. Jaspal
96-C, Eastern Avenue,
Sainik Farms,
New Delhi-110062
[protected]

COPY BY EMAIL TO COMMISSIONER OF POLICE
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Aug 14, 2020
Complaint marked as Resolved 
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