[Resolved]  Samsung — FADING OF THE SILVER COATING ON MY SAMSUNG MOBILE

Address:

Chennai, Tamil Nadu

Dear Sir,

I am using Samsung phone Model S6102. For the past few days i went to the Samsung T-nagar Customer care centre in Habibullah road, near to Vidhyodhaya School in Valluvarkottam. But today only i was able to meet the manager over there, but he was denying my complaint on the ground that the silver coating was not covered under warranty. My phone is only 9 months old. The reason he gave me for the fading and coming out of the silver coating was not acceptable by me, because he was telling because of my body temperature and other conditions only it happened. He was not accepting that its because of the low quality of the material used. Then i showed him my NOKIA mobile which i was using for the past 4 years and now also i am using it. My Nokia phone also have the same silver coating, but nothing happened to that till now. After seeing it the manager didn't tell anything, he was telling it is not covered under warranty so he cant do anything.
Please help me to solve this issue and change the silver coating which has faded and coming out.