[Resolved]  Samsung — Faulty Mobile Samsung - C3322- Fraud

Address:

Jamnagar, Gujarat

Sir,
This is to bring to your kind notice that I am facing problem with my Mobile Phone - Samsung -GT-C 3322, with Sr. No RZ1C305FK0V. Purchased on[protected]. In jamnagar (Gujarat). In this regard i visited Samsung service centre 4 times in four months due to its faulty condition. But the service centre failed to restore to phone in original working condition (worked fine in 1st month). In last two times (21/7/2012 and 16/8/2012) i submitted the phone after online ( Phone as well as Auto Email from website) complaining and with assurance that the phone will be repaired and will be satisfactory. But Either they did not followed the Case or didn't care for a small customer. Therefore in due procedure i complain again in writing giving them due warning and asking for replacement. as we are fade up of visiting the samsung service centre. Although they insist that the further procedure can only be taken care of after my submission of the phone and then they will follow the PROCEDURE (which they didn't in last two times). But again i have to suffer. As it seams that they are only interested in Dissolving the matter and not solving it by buying time. and then denying me my right to get the good product worth money i paid. Even it seams that the samsung India is mixed in FRAUD by selling the mobile in untested condition or faulty models (yes Models not pieces) in market. As the service centre person and the company employ from head office both claimed that this model is faulty. and faces various problems. which should not be there. and they are not even occurring in lower models. !! here with i am sending the copy of the written complain. Please guide me in this matter.
Chandresh Mamtora