[Resolved]  Samsung Fridge Model No Rt - 23 — SERVICE CENTRE ASKING MONEY EVERY YEAR

Address:

North 24 Parganas, West Bengal

The Manager,
Customer Service,
Samsung India Electronics Pvt.Ltd.
Kolkata.

Dear Sir,

This has reference to my below mail, but not recd any response frm your side upto now.

Just now I have received a estimate for reparing from your service Centre which is given below
for your ready reference.

I need your immdte response to this case.

Please contact your service centre immdtly and arrange repairing of my Fridge without
any cost to me.

Please note that my name and complaint number wrongly shown in their estimate.

Tks & Rgds,
D. Pratheep

EXCLUSIVE SAMSUNG SERVICE CENTER
VISION COOL SERVICES

2, New Taratala Road, Kolkata-700088

Tel.:[protected]/76 [protected]@gmail.com





25/06/2010

TO

D PRADEEP

127 NABALIA PARA RD

KOLKATA :-08



Sub : Estimate of repair of Your REF



Dear Sir,

This has reference to your complaintno:-[protected]dated: 22/06/2010,bearing,Modelnumber:RT23HVMS1/XTL,SerialNumber:01114ZAL301425Y. In response to the above call, please be informed that we have inspected your unit and certain parts are suspected to be defective and need replacement for. The detailed estimate of the cost of parts and total repair is given as under approximately:

Sl.No
Part No.
Part Description
Price (Rs.)

1.
MK172KS1U/SI2
COMPRESSOR


2.
DA62-00527A
DRIER
50



Sub Total
50



VAT 12.5%
6



Service Tax(10.3%)
21



Service charge
200



Transport charge
250



Gas charge
400



Total To Be Paid
927


( Rs. NINE HUNDREAD TWENTY SEVEN ONLY)

You are requested to kindly confirm on the above estimate , so that we could carry out the repairs.

Thanking you and assuring you of our best services.



Yours faithfully



Sabyasachi Jana


For Vision Cool Services












On Fri, Jun 25, 2010 at 1:57 AM, pratheep <[protected]@samuderaindia.com> wrote:

BP NO.[protected] DATED 20.06.2010
SAMSUNG FRIDGE MODEL NO. RT-23
IN THE NAME OF D. PRATHEEP

This has reference my various telephone call to your service centre on date.

Please provide estimate for reparing of my said Fridge immdtly.

Tks & Rgds,
D. Pratheep
Tel: [protected]



----- Original Message -----
From: pratheep
To: SAMSUNG ERMS ; support.[protected]@samsung.com
Sent: Friday, June 25, 2010 1:13 PM
Subject: Re:BP NO.[protected] DATED 20.06.2010


The Manager,
Customer Service,
Samsung India Electronics Pvt.Ltd.
Kolkata.

Dear Sir,

Sub: BP NO.[protected] DATED 20.06.2010
SAMSUNG FRIDGE MODEL NO.RT-23

This has reference to my subject complaint.

Please refer my complaint below and reply in the year 2009.

Again same problem started to my Fridge on 20.06.2010 and I loadged
a complaint to your Samsung Customer Care Centre.

After calling several times to your Service Centre M/s.Vision Cool Services
Service Engineer visited my house on 22.06.2010 and declared Compresser
not functioning to be taken to service Centre.

Again after calling several times, on 23.06.2010 at 05:15 PM they taken my machine
to their service centre for reparing.

On 24.06.2010, myself contacted two times, but they infmd engineer not yet
checkup the machine and they shall rvrt to me. But not recd any response.

Today (25.06.2010) again myself contacted them and understand estimated cost
for reparing will be Rs.1,600/- (One thousand six hundred). I rqstd them to provide
me a copy of invocie by fax, they agreed but not recd upto now.

Now I understand, if we purchase a Samsung product, each and every year
customer hv to face this type of problems mental/fisical and pay service charges
to your service Centre. Is it a business trick to your Service Centre or your cervice
engineers are not upto the level/qualified ?

You may please note tt the below charges has already paid by me to your service centre:

Date of Purchase : 04.04.2006

24.09.2008 - Paid Rs.1,193.00
18.04.2009 - Paid Rs. 809.00
03.07.2009 - Paid Rs. 83.00

Now again they insist me to pay Rs.1,600/- and also they infmd, if refuse to pay
this amount Fridge will not repair.

In this cirumstances, myself forced to plan to file a suit against Samsung India/Vision
Cool Service in Consumer court.

I would rqst your immdte necessary action by today.

Tks & Rgds,
D. Pratheep
Tel: [protected]



----- Original Message -----
From: SAMSUNG ERMS
To: [protected]@samuderaindia.com
Sent: Thursday, April 16, 2009 7:05 PM
Subject: RE][protected] & [protected]