[Resolved]  Samsung — Horrible experience with samsung

Address:

Delhi

This mail is to share my horrible experience that I have after buying Samsung S4 phone from one of the Samsung outlets in Delhi.

I bought the phone on 13th July from a Samsung dealer in Raujori Garden.

After buying the phone when I reached home I found that that its home key was not working. I called the dealer and made him aware about the issue with the phone. He adviced me to take the phone to the nearby Service center and ensured that they will replace it with new one.

I went to the service center on 19 th July as I was out of city due to official work. Meantime I also realized that the phone has battery backup issue. Its battery was lasting for 4-5 hrs only.

Service Center agreed to replace the phone and the Samsung representative told me that they will first inspect the phone to confirm whether this is a genuine problem.

I waited for around 3 hrs and finally they agreed to replace the phone. But after sometime out of no where they told me that they cannot replace the phone as this phone has been activated on 6th of June as per there record. I was shocked and tried to make them understand my point that the Samsung dealers/outlets are the face of company and people generally buy phone from the outlets rather then directly going to company.

This kind of treatment is not expected from the company of repute like Samsung. I wouldnt have bothered you if it is a few thousands rupee phone. But as it is the flagship model of Samsung and the most expensive one, I need your intervention to help me out in phone replacement.

please find the attached bill and service center receipts.


Product details
Samsung galaxy 4
IMEI No [protected]-1

Regards
Bharat Rawat
[protected]
[protected]@gmail.com