[Resolved]  Samsung — Delivered Faulty product & not providing replacement of it since last 5 months

Address:

Hyderabad, Andhra Pradesh

Hello sir,

I have purchases samsung microwave oven Model CE1113FL from Ezone,Hometown,Punjagutta,Hyderabad on 12th June'2010 wide bill number T12MB27.

There were few accessories missing in the product which was informed by the samsung executive when he visited my residence for demo .When i came to know about it, Based on his guidance, i contacted Samsung customer care & the dealer for the missing accessories.

After my repititive follow up complaint was raised at Samsung.Complain number is [protected]/10F1445 on August 25,2010.

After some days, It stated having electrical sparks at the back panel .Plus the microwave was heating in the stand by mode.I informed the samsung contact person Mr.Vikas Jaiswal about it & after that one executive was sent to review the fault.Once the fault was identified, They confirmed the replacmeent of my microwave on Sep 01,2010.

After my repititive follow ups on the replacement,I kept on getting false promises & its been 3 months once htey confirmed abt the replacement, nothing has been done.

After continuos follow ups , they confirmed my replacement & after few days they denied stating that they can not give the replacement & cna give back the refund of my purchase price which was less compared to today's market price as i bought it under a discount scheme.

I would like to bring to your notice,the inconvinience this has caused to me.Its been almost 6 months since i purchased a product & spent my money.Instead of honoring the committment ,They are denying the basic fact that the unit was faulty & they should honot the committment of providing an equivalent model as replacement of my faulty microwave.

Please help me getting tihs thing resolved & in proving the replacement of my faulty microwave.

Regards,
Hardik Rajgor,
[protected],
Hyderabad