[Resolved]  Samsung India Electronics Pvt Ltd — Mobile

Address:

Mumbai City, Maharashtra

Dear Sir/Madam

till date my issue has not been resolved......after one month i went to the service centre.....earlier they told me that they will provide wid a new handset....but wen i went it was a different story.....wen i went der they said still not done..den i shouted at them......they said wait for 10 mins..i waited for more den 2 hours.....and asked wat the hell u r doing..they just repaired the old mobile and gave to me...i asked wat about the new handset....they said "kisne bola....hum ne toh asie bola hi nahi"......i don't knw wat to say to them......they don't have any concern.....i thought its waste of my engery if again shot at them bcoz hardly react....i took the mobile and went.....but to make it more worse...next day the mobile was not getting "ON" not working at all. wat is this after keeping the mobile with the service centre for for a month..it worked hardly for 12 hours.....its Samsumg Brand...its very hard to beleive.

After few days again went to the service centre...and asked them wat is this..pls look at this....they said system down and they will not look at the mobile...cum 2morwow...i asked for the complaint number and the customer care..they said they will not give...do want ever u want...we are not afraid for any one....I said great.

I bought this SAMSUNG mobile in the month of may....and till date i have used it only for 30 days.....still its not working....the mobile is at my home.....i don't have any more patience and time to go the hopeless service centre...wer bunch of are sitting..just doing Time pass....

I don't want u people will do.??? it same thing der also....wrote the mail one month back..till date no one bodher to contact me.....GREAT Customer SERVICE.......in future will never make this mistake of buying a smasung products..and will also make aware to other also....

I not lying all the above facts are true...i[censored] care just go for an inspection and look....they will look at the mobile and say "Board ka problem hai"..

But i want my money back or a new handset...bcoz i have not used the mobile from the date i have bought....

Regards,
Tilakraj Shetty
[protected]/[protected]

On Mon, 04 Oct 2010 15:38:33 +0530 wrote
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Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

>Customer Satisfaction Team
>Samsung India Electronics Pvt. Ltd.


>
>------- Original Message -------
>Sender : Tilakraj<[protected]@rediffmail.com>
>Date : Oct 02, 2010 14:57 (GMT+09:00)
>Title : Re: Re: complaint
>
>till date nothing has been done......its more than a week....should i complaint to consumer forum...boss i have not used my new mobile more than 3 weeks....wat should i do??????? i have also written 2 CEO of samsung..however till date no action taken....wat a great service...i will write all the details in the blog.....kindly action on priority or you will have to face the consequence...
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>On Tue, 28 Sep 2010 14:58:07 +0530 wrote
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Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. Wehave forwardedyour query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.


Customer Satisfaction Team
>>Samsung India Electronics Pvt. Ltd.



>>
>>------- Original Message -------
>>Sender : Tilakraj
>>Date : Sep 25, 2010 16:44 (GMT+09:00)
>>Title : complaint
>>
>>Dear Sir,

>>
i had given our above samsung mobile at your Dombivli East, service centre near sarvash hall on 14th sep 2010....sorry 2 say but the service is hopeless...they said they will correct the same in 2 days..after 2 days they says other 4-5 days stating there is a board problem in the mobile....after a week i went there they said they don't have the board they have sent it for replacment and will give a new mobile..but it will take more than 20 days...wat the [censored] in going on....u need 1 month to solve a problem...is this the service....for 1 month i should not use the phone rite??? instead of samsung i would have bought china phone...that would be more durable...bcoz it will work fine for 3 months......i totally pissed off the behaviour of the dombivali service center staff...kindly look into the matter ASAP...and iwANT THE MOBILE BY TODAY EOD..OR ELSE I WILL WRITE TO THE CEO OF SAMSUNG INDIA

Tilak
[protected]
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